Delay Repay guides

Plain answers on getting money back for late, cancelled and disrupted trains: how Delay Repay works, strike days and replacement buses, each of the 24 train companies' rules, and TfL refunds. Railhop does the claiming work for you: it finds your delays, works out what you're owed and fills in the claim form. You check it and submit.

Used Delay Repay Sniper? Railhop is the modern way to claim: it finds your delays and fills in the form, and you stay in control of the claim. What happened to Delay Repay Sniper.

Latest

Situation guideDelay Repay on strike daysCan you claim Delay Repay on a strike day? How strike timetables change the delay, refunds if you don't travel, and Season Ticket compensation by train company.5 min read Situation guideRail replacement buses and Delay RepayCan you claim Delay Repay on a rail replacement bus? It depends on whether the bus was planned. Which timetable counts, and what each train company says.5 min read StoryWhat happened to Delay Repay Sniper?Delay Repay Sniper found commuters' delays and could claim for them. What happened in 2018, where it is now, and your options for claiming Delay Repay today.13 min read

Claiming Delay Repay

3 guides

Delay Repay: claim for a late or cancelled trainHow Delay Repay works: claim from 15 minutes late, get 25% to 100% of your fare back, claim within 28 days. Guides for 24 UK train companies.10 min read Is my train late enough to claim Delay Repay?Check if your delayed or cancelled train is late enough to claim Delay Repay, and what share of your fare each train company pays back.Checker Delay Repay by train company24 train companies, checked against their own pages.24 guides

Situations

12 guides

Delay Repay on strike daysCan you claim Delay Repay on a strike day? How strike timetables change the delay, refunds if you don't travel, and Season Ticket compensation by train company.5 min read Rail replacement buses and Delay RepayCan you claim Delay Repay on a rail replacement bus? It depends on whether the bus was planned. Which timetable counts, and what each train company says.5 min read Delay Repay with a Season Ticket or Flexi SeasonHow Delay Repay works on a Season Ticket or Flexi Season: what one journey is worth at each train company, the daily caps, and how to claim each delay.11 min read Delay Repay on an Advance ticketCan you claim Delay Repay on an Advance ticket? Yes: how much you get, what happens if your train is cancelled, refunds, and which companies claim for you.7 min read Delay Repay with a RailcardBought a Railcard discounted ticket? You can claim Delay Repay on it. It's a share of the discounted fare you paid, and claim forms don't ask for your Railcard.4 min read Delay Repay for a cancelled trainCan you claim Delay Repay for a cancelled train? Yes, if you still travelled: how the delay is measured, what each company pays, and when to ask for a refund.6 min read Delay Repay for a missed connectionMissed a connection because your first train was late? Delay Repay counts the delay at your final destination. Who to claim from, and what each company says.6 min read Delay Repay on split ticketsUsed split tickets? You can still claim Delay Repay. Who to claim from, which tickets to send, and the train companies with their own split ticket rules.3 min read Delay Repay on tickets from Trainline and other retailersBought your ticket from Trainline, another app or a work booking tool? Claim Delay Repay from the train company whose train delayed you, on its own form.5 min read Delay Repay time limit: 28 daysYou have 28 days from the date you travelled to claim Delay Repay. The other time limits (refunds, TfL), when the 28 days start, and what happens after.3 min read How long Delay Repay takes, and how it's paidHow long Delay Repay takes to pay and how you're paid: bank transfer, PayPal, card or vouchers, by train company. What to do if your payment hasn't arrived.6 min read Delay Repay claim rejected: what to doDelay Repay claim rejected or declined? The common reasons, how to ask the train company to look again, and when to go to the Rail Ombudsman.4 min read

TfL and contactless

4 guides

TfL refunds: delays, tap-outs and wrong faresHow to get money back from TfL: service delay refunds for the Tube, DLR, Overground and Elizabeth line, and refunds when you forgot to tap out.3 min read Forgot to tap out? How to get the money backForgot to tap out on the Tube, DLR or a train? TfL charged a maximum fare. How to get the difference back: wait 48 hours, then ask within 8 weeks.3 min read TfL incomplete journey refundHow to claim a TfL incomplete journey refund on Oyster or contactless: the maximum fare, the 48-hour wait, the 8-week limit and what to do if it's not showing.3 min read Delay Repay with contactless and OysterPaid by contactless or Oyster? You can still claim Delay Repay: how to get your TfL journey history, what each company accepts, and how Railhop finds delays.6 min read

Data and stories

2 guides

UK Train Delay Report: September 20261 in 14 trains we checked in September 2026 was late enough to claim Delay Repay. The worst train companies, routes and stations, from Rail Delivery Group data.6 min read What happened to Delay Repay Sniper?Delay Repay Sniper found commuters' delays and could claim for them. What happened in 2018, where it is now, and your options for claiming Delay Repay today.13 min read

Help

2 guides

FAQ: Delay Repay, tap-outs, tickets and your dataRailhop and Delay Repay answers: how late a train must be, how long you have to claim, forgotten tap-outs on contactless and Oyster, tickets and your data.6 min read Know your rights: money back on trains and TubeForgot to tap out, 15 minutes late, a cancelled train, a Season Ticket or a Tube delay: what you can claim, how long you have, and what Railhop does for each.3 min read

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