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The Bands
Delay Repay is a share of the fare you paid, based on how late you reached your destination compared with the timetable on the day (National Rail Conditions of Travel, condition 32.1). Each train company runs one of these schemes:
| Scheme | 15 to 29 min | 30 to 59 min | 60 to 119 min | 120 min or more |
|---|---|---|---|---|
| Delay Repay 15 19 train companies, including Great Northern, Southern and GWR | 25% (12.5%) | 50% (25%) | 100% (50%) | 100% (100%) |
| Delay Repay 30 8 train companies, including LNER, CrossCountry and ScotRail | Nothing | 50% (25%) | 100% (50%) | 100% (100%) |
| Transport for London (TfL) Service Delay Refund Elizabeth line, London Overground | Nothing | The single fare for the journey | ||
A delay of 60 minutes or more is always compensated at no less than 50% of the Single, whatever caused it (condition 33.3).
Worked Examples
- 18 minutes late on a £14.80 Single (Delay Repay 15): 25%, or £3.70.
- 42 minutes late on the same Single: 50%, or £7.40.
- 75 minutes late: 100%, or £14.80.
- 42 minutes late on a £29.60 Return: 25% of the Return, or £7.40.
- 2 hours 10 minutes late on the same Return: 100% of the Return, or £29.60.
- 20 minutes late with a Delay Repay 30 company: nothing, as it pays from 30 minutes.
On a Railcard or Advance ticket, the share is of the price you paid: see Delay Repay with a Railcard. On a child's ticket it's the child fare: see claiming for your child.
Singles and Returns
On a Return, Delay Repay 15 pays a share of the whole Return fare for each delayed journey: 12.5% from 15 minutes, 25% from 30 minutes, 50% from 60 minutes, 100% from 120 minutes. That's the same money as the Single share of half the Return, until 2 hours, when the whole Return is paid. Each delayed journey is its own claim, so an Open Return delayed both ways gives two claims. More in Delay Repay on a Return or Open Return Ticket.
Other Schemes
- Hull Trains and Lumo: 50% of the Single from 30 minutes and 100% from 60.
- Grand Central: 50% of the Single from 60 minutes, 75% from 120 and 100% from 180.
- Heathrow Express: 25% of the ticket price from 30 minutes, 50% of the ticket price from 60 minutes.
- Merseyrail: 100% of a single fare (or Tap & Go single), 50% of a return, from 30 minutes, for journeys only on Merseyrail.
- TfL: the single fare when a Tube or DLR journey is 15 minutes or more late, or a London Overground or Elizabeth line journey 30 minutes or more: see TfL service delay refunds.
Season Tickets
A Season Ticket's price is divided into journeys, then the bands apply. Most companies count a weekly as 10 journeys, a Flexi Season as 16, a monthly as 40 and an annual as 464, so one journey on a £4,640 annual Season Ticket is worth £10, and 42 minutes late pays £5. Company by company in Delay Repay with a Season Ticket.
Each Train Company's Scheme
| Train company | Scheme | Pays from | Guide |
|---|---|---|---|
| Avanti West Coast | Delay Repay 15 | 15 min | Guide |
| c2c | Delay Repay 15 | 15 min | Guide |
| Caledonian Sleeper | Delay Repay 30 | 30 min | Guide |
| Chiltern Railways | Delay Repay 15 | 15 min | Guide |
| CrossCountry | Delay Repay 30 | 30 min | Guide |
| East Midlands Railway | Delay Repay 15 | 15 min | Guide |
| Gatwick Express | Delay Repay 15 | 15 min | Guide |
| Great Northern | Delay Repay 15 | 15 min | Guide |
| Greater Anglia | Delay Repay 15 | 15 min | Guide |
| GWR | Delay Repay 15 | 15 min | Guide |
| Hull Trains | Delay Repay 30 | 30 min | Guide |
| LNER | Delay Repay 30 | 30 min | Guide |
| London Northwestern Railway | Delay Repay 15 | 15 min | Guide |
| Lumo | Delay Repay 30 | 30 min | Guide |
| Northern | Delay Repay 15 | 15 min | Guide |
| ScotRail | Delay Repay 30 | 30 min | Guide |
| South Western Railway | Delay Repay 15 | 15 min | Guide |
| Southeastern | Delay Repay 15 | 15 min | Guide |
| Southern | Delay Repay 15 | 15 min | Guide |
| Stansted Express | Delay Repay 15 | 15 min | Guide |
| Thameslink | Delay Repay 15 | 15 min | Guide |
| TransPennine Express | Delay Repay 15 | 15 min | Guide |
| Transport for Wales | Delay Repay 15 | 15 min | Guide |
| West Midlands Railway | Delay Repay 15 | 15 min | Guide |
Your Exact Amount
Just want the bands for a delay you know? Use the Delay Repay Calculator. Most people never claim this money: why most Delay Repay compensation goes unclaimed. More on how Delay Repay works.
Questions
How much Delay Repay do I get for 15 minutes?
25% of a Single, or 12.5% of a Return, on Delay Repay 15 companies. Delay Repay 30 companies pay nothing until 30 minutes.
How much Delay Repay do I get for 30 minutes?
50% of a Single, or 25% of a Return, on both Delay Repay 15 and Delay Repay 30.
How much Delay Repay do I get for an hour?
100% of a Single, or 50% of a Return, from 60 minutes on Delay Repay 15 and Delay Repay 30.
How much Delay Repay do I get for 2 hours?
100% of a Single or of the whole Return, from 120 minutes, on Delay Repay 15 and Delay Repay 30. Hull Trains and Lumo stop at 100% of the Single from 60 minutes.
Is it based on a Single or a Return?
On the ticket you bought. A Return pays a share of the whole Return fare, which comes to the same money as the Single share of half of it until 2 hours.
Do I get the whole Return back?
Only for 2 hours or more on Delay Repay 15 and Delay Repay 30 companies.
How is a Season Ticket worked out?
The price is divided into journeys, such as 40 for a monthly and 464 for an annual Season Ticket on most companies, and the bands apply to one journey.
Related Questions
Sources
- National Rail Conditions of Travel (30 July 2026)
- Great Northern: Delay Repay
- Hull Trains: Delay Repay
- LNER: Delay Repay
- Southeastern: Delay Repay
Train company terms checked 6 October 2026. Terms change: if something here doesn't match the train company's own page, the company's page is right. Tell us and we'll fix it. Railhop fills in the train company's own claim form, and you check it and submit it yourself. Railhop is not affiliated with any train company, TfL or National Rail.