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How much London Northwestern Railway pays
London Northwestern Railway uses Delay Repay 15: from 15 minutes late at your destination, it pays back 25% to 100% of the fare for the journey.
| Late by | Single | Return |
|---|---|---|
| 15 to 29 min | 25% | 12.5% |
| 30 to 59 min | 50% | 25% |
| 60 to 119 min | 100% | 50% |
| 2 hours or more | 100% | 100% |
These shares give a daily travel cost of one return journey. London Northwestern Railway pays 12.5%, 25%, 50% or 100% of it, depending on the delay.
More in Delay Repay with a Season Ticket. On a Railcard or Advance ticket, the bands apply to the price you paid: see Delay Repay with a Railcard and Delay Repay on an Advance ticket.
Railhop works this out for you: check your train and it shows how late it was, which band that is and what you're owed.
How to claim London Northwestern Railway Delay Repay
- Check your train on Railhop. Tell Railhop where you travelled and roughly when. It finds your London Northwestern Railway train, how late it really was from National Rail's data, and what you're owed: London Northwestern Railway pays from 15 minutes late.
- Railhop fills in London Northwestern Railway's claim form. In the Railhop iPhone app, or with Railhop's browser extension on a computer, Railhop opens London Northwestern Railway's own claim form and fills it in for you, with your journey, your ticket and your details. You can claim on London Northwestern Railway's form as a guest or with an account.
- Check it and press submit. You check the claim and press submit on London Northwestern Railway's own form, within 28 days of travelling. You choose how to be paid: credit or debit card, bank transfer (BACS), PayPal, National Rail vouchers, or a charity donation. London Northwestern Railway pays you directly. Railhop never submits a claim for you.
London Northwestern Railway has automatic Delay Repay for some tickets: see below. For everything else, Railhop fills in the form.
Used Delay Repay Sniper? Railhop is the modern way to claim: it finds your delays and fills in the form, and you stay in control of the claim. Read what happened to Delay Repay Sniper.
Cancelled London Northwestern Railway trains
If a London Northwestern Railway train is cancelled on the day and you take the next train you can, the delay is measured at your destination against when the cancelled train was due.
If you decide not to travel, ask whoever sold you the ticket for a full refund, with no admin fee. You can have a refund or Delay Repay, not both. More in Delay Repay for a cancelled train.
Strike days and replacement buses have their own rules: see Delay Repay on strike days and Delay Repay on a rail replacement bus.
Check the cancelled train on Railhop: it shows the cancellation, works out what you can claim and fills in London Northwestern Railway's form for you.
Contactless and Oyster on London Northwestern Railway
Contactless and Oyster pay as you go are covered. Contactless pays a share of your single journey cost, or of your daily capped fare (04:30 to 04:29). For Oyster, upload your TfL statement and enter your 12-digit Oyster number: other screenshots, receipts or bank statements are not accepted.
More in Delay Repay with contactless and Oyster. Add your TfL statement and Railhop checks every journey on it, finds the delays you can claim for and fills in London Northwestern Railway's form for each.
London Northwestern Railway Delay Repay form and login
You claim on London Northwestern Railway's own Delay Repay form, which runs on the Tracsis claim system. Railhop opens it and fills it in for you in the Railhop iPhone app, or with Railhop's browser extension on a computer: your details, the journey, the delay and your ticket. You can claim on London Northwestern Railway's form as a guest or with an account. You check the claim and press submit yourself.
Proof of travel
London Northwestern Railway accepts these, depending on your ticket:
- A photo of your ticket for travel (JPG, PNG or PDF, up to 10 MB), not your seat reservation or receipt.
- The Unique Ticket Number (UTN) or 8-digit collection reference (CTR) for a digital ticket.
- Your Swift smartcard number.
Add your ticket in Railhop once: snap it in the app, or add it on the website, and Railhop attaches it to your claim where the form takes a file.
Automatic Delay Repay on London Northwestern Railway
One-click Delay Repay covers Advance Single tickets bought directly from London Northwestern Railway or West Midlands Railway on the app or website. Tickets from other retailers go through the claim form.
For tickets the automatic scheme doesn't cover, check your train on Railhop and it fills in London Northwestern Railway's form for you.
How London Northwestern Railway pays, and how long it takes
You choose when you claim: credit or debit card, bank transfer (BACS), PayPal, National Rail vouchers, or a charity donation. The National Rail Conditions of Travel say a claim should be paid within 14 days of being agreed. More in how long Delay Repay takes. London Northwestern Railway pays you directly, and Railhop keeps the claim reference for each claim you make, so it's easy to follow up.
Split tickets
You can use two or more tickets for one journey (the National Rail Conditions of Travel, condition 14.2), and the delay is still measured at your destination. More in Delay Repay on split tickets. Railhop checks the whole journey and measures the delay at your destination.
If London Northwestern Railway rejects your claim
Ask London Northwestern Railway to look at it again, with your evidence: the train, the times and your ticket. If you're still unhappy after London Northwestern Railway has replied, you can take it to the Rail Ombudsman. More in what to do if a Delay Repay claim is rejected. Railhop's claims use the train's real times from National Rail's data, so they match what the train company sees.
About London Northwestern Railway
London Northwestern Railway runs trains from London Euston to Milton Keynes, Northampton and Birmingham, plus regional trains across the West Midlands.
London Northwestern Railway is run by West Midlands Trains, which also runs West Midlands Railway. It has been in public ownership under DfT Operator since 1 February 2026.
Good to know on London Northwestern Railway
- For a return ticket, send only the outward or return portion you are claiming for.
- You can make one claim per journey. If you used more than one train company, claim from the one that caused your first delay or made you miss a connection, even if you bought the ticket from London Northwestern Railway.
- Cut your paper ticket in half or deface it before you photograph it, unless it is still in use. Pencil or digital lines are not accepted.
- Extra costs such as a taxi or a replacement ticket are not part of Delay Repay. Claim them from Customer Relations with your receipts, and they'll be considered case by case.
Questions about London Northwestern Railway Delay Repay
How do I claim London Northwestern Railway Delay Repay?
Check your train on Railhop: it finds how late it was and what you're owed, then fills in London Northwestern Railway's own claim form in the Railhop iPhone app, or with Railhop's browser extension on a computer, with your journey, ticket and details. You check it and press submit within 28 days of travelling, and London Northwestern Railway pays you.
How much Delay Repay does London Northwestern Railway pay?
London Northwestern Railway uses Delay Repay 15, from 15 minutes late at your destination. On a single ticket you get 25% of the fare for 15–29 minutes, 50% for 30–59 minutes, 100% for 60–119 minutes and 100% for 2 hours or more. On a return ticket: 12.5%, 25%, 50% and 100% of the return fare. Railhop works out the amount for your train.
How long do I have to claim London Northwestern Railway Delay Repay?
28 days from the date of the delayed journey. Railhop shows the claim-by date for every delay it finds, and the app reminds you 3 days before it runs out.
Can I claim for a strike day on a London Northwestern Railway season ticket?
If you have a monthly or longer season ticket, or an activated day on a Flexi Season, and can't travel because of a strike, you can claim 100% compensation for that day through Delay Repay. Weekly season ticket holders can't claim if they don't travel on a strike day.
Can Railhop fill in the London Northwestern Railway Delay Repay form for me?
Yes, in the Railhop iPhone app, or with Railhop's browser extension on a computer. Railhop opens London Northwestern Railway's own claim form and fills in your details, the journey, the delay and your ticket. You choose how to be paid, check the claim and press submit: Railhop never submits claims or sees your bank details.
Can I claim London Northwestern Railway Delay Repay if my train was cancelled?
Yes, if you still travelled. If a London Northwestern Railway train is cancelled on the day and you take the next train you can, the delay is measured at your destination against when the cancelled train was due. If you decided not to travel, ask whoever sold you the ticket for a full refund instead: you can have one or the other, not both. Check the cancelled train on Railhop and it works out what you can claim.
Do I need an account to claim London Northwestern Railway Delay Repay?
You can claim on London Northwestern Railway's form as a guest or with an account. Railhop fills in the rest of the form for you.
How does London Northwestern Railway pay Delay Repay?
You choose when you claim: credit or debit card, bank transfer (BACS), PayPal, National Rail vouchers, or a charity donation. The National Rail Conditions of Travel say a claim should be paid within 14 days of being agreed.
What can I do if London Northwestern Railway rejects my Delay Repay claim?
Ask London Northwestern Railway to look at it again, with your evidence: the train, the times and your ticket. Railhop has the train's real times from National Rail's data. If you're still unhappy after London Northwestern Railway has replied, you can take it to the Rail Ombudsman.
Sources
- London Northwestern Railway: Delay Repay
- London Northwestern Railway: Industrial action
- London Northwestern Railway: Refunds and changing your ticket
- West Midlands Trains: Public ownership
Related: West Midlands Railway Delay Repay. Delay Repay guides for other train companies.
Terms change. If something here doesn't match London Northwestern Railway's own terms, London Northwestern Railway's terms are right. Railhop fills in London Northwestern Railway's claim form for you, and you check it and submit it yourself. Railhop is not affiliated with London Northwestern Railway or National Rail.