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How much Caledonian Sleeper pays
Caledonian Sleeper uses Delay Repay 30: from 30 minutes late at your destination, it pays back 50% to 100% of the fare for the journey.
| Late by | Single | Return |
|---|---|---|
| 30 to 59 min | 50% | 25% |
| 60 to 119 min | 100% | 50% |
| 2 hours or more | 100% | 100% |
Tickets bought directly from Caledonian Sleeper are sold as single fares, so on a return journey you can claim up to the cost of the part that was delayed.
Railhop works this out for you: check your train and it shows how late it was, which band that is and what you're owed.
How to claim Caledonian Sleeper Delay Repay
- Check your train on Railhop. Tell Railhop where you travelled and roughly when. It finds your Caledonian Sleeper train, how late it really was from National Rail's data, and what you're owed: Caledonian Sleeper pays from 30 minutes late.
- Railhop fills in Caledonian Sleeper's claim form. In the Railhop iPhone app, or with Railhop's browser extension on a computer, Railhop opens Caledonian Sleeper's own claim form and fills it in for you, with your journey, your ticket and your details. You can claim on Caledonian Sleeper's form as a guest or with an account.
- Check it and press submit. You check the claim and press submit on Caledonian Sleeper's own form, within 28 days of travelling. You choose how to be paid: a refund to your debit or credit card (a booking made through another retailer and paid by American Express can't be compensated). Caledonian Sleeper pays you directly. Railhop never submits a claim for you.
Caledonian Sleeper has automatic Delay Repay for some tickets: see below. For everything else, Railhop fills in the form.
Used Delay Repay Sniper? Railhop is the modern way to claim: it finds your delays and fills in the form, and you stay in control of the claim. Read what happened to Delay Repay Sniper.
Cancelled Caledonian Sleeper trains
Caledonian Sleeper doesn't say how it measures the delay when a train is cancelled. Claim based on when you reached your destination, and check the result with Caledonian Sleeper. If your train was cancelled, you are entitled to a full refund instead.
If you decide not to travel, ask whoever sold you the ticket for a full refund, with no admin fee. You can have a refund or Delay Repay, not both. More in Delay Repay for a cancelled train.
Strike days and replacement buses have their own rules: see Delay Repay on strike days and Delay Repay on a rail replacement bus.
Check the cancelled train on Railhop: it shows the cancellation, works out what you can claim and fills in Caledonian Sleeper's form for you.
Caledonian Sleeper Delay Repay form and login
You claim on Caledonian Sleeper's own Delay Repay form. Railhop opens it and fills it in for you in the Railhop iPhone app, or with Railhop's browser extension on a computer: your details, the journey, the delay and your ticket. You can claim on Caledonian Sleeper's form as a guest or with an account. You check the claim and press submit yourself.
Proof of travel
Caledonian Sleeper accepts these, depending on your ticket:
- A copy of your travel ticket.
Add your ticket in Railhop once: snap it in the app, or add it on the website, and Railhop attaches it to your claim where the form takes a file.
Automatic Delay Repay on Caledonian Sleeper
If you booked directly with Caledonian Sleeper and your journey is delayed by 30 minutes or more, it processes a claim for you automatically within 24 hours.
For tickets the automatic scheme doesn't cover, check your train on Railhop and it fills in Caledonian Sleeper's form for you.
How Caledonian Sleeper pays, and how long it takes
You choose when you claim: a refund to your debit or credit card (a booking made through another retailer and paid by American Express can't be compensated). The National Rail Conditions of Travel say a claim should be paid within 14 days of being agreed. More in how long Delay Repay takes. Caledonian Sleeper pays you directly, and Railhop keeps the claim reference for each claim you make, so it's easy to follow up.
Split tickets
You can use two or more tickets for one journey (the National Rail Conditions of Travel, condition 14.2), and the delay is still measured at your destination. More in Delay Repay on split tickets. Railhop checks the whole journey and measures the delay at your destination.
If Caledonian Sleeper rejects your claim
Ask Caledonian Sleeper to look at it again, with your evidence: the train, the times and your ticket. If you're still unhappy after Caledonian Sleeper has replied, you can take it to the Rail Ombudsman. More in what to do if a Delay Repay claim is rejected. Railhop's claims use the train's real times from National Rail's data, so they match what the train company sees.
About Caledonian Sleeper
Caledonian Sleeper runs overnight sleeper trains between London Euston and Scotland, including Edinburgh, Glasgow, Aberdeen, Inverness and Fort William.
Caledonian Sleeper has been publicly owned by the Scottish Government, through Scottish Rail Holdings, since 25 June 2023.
Good to know on Caledonian Sleeper
- There is no separate Delay Repay form: you claim through the contact form on the After your trip page. Don't share bank account or other payment details in it.
- Your room supplement is compensated as well as your fare: 50% for a delay of 30 to 59 minutes and 100% for 60 minutes or more.
- If you claim from Caledonian Sleeper but another operator is responsible, it sends your claim on to them and tells you.
Questions about Caledonian Sleeper Delay Repay
How do I claim Caledonian Sleeper Delay Repay?
Check your train on Railhop: it finds how late it was and what you're owed, then fills in Caledonian Sleeper's own claim form in the Railhop iPhone app, or with Railhop's browser extension on a computer, with your journey, ticket and details. You check it and press submit within 28 days of travelling, and Caledonian Sleeper pays you.
How much Delay Repay does Caledonian Sleeper pay?
Caledonian Sleeper uses Delay Repay 30, from 30 minutes late at your destination. On a single ticket you get 50% of the fare for 30–59 minutes, 100% for 60–119 minutes and 100% for 2 hours or more. On a return ticket: 25%, 50% and 100% of the return fare. Railhop works out the amount for your train.
How long do I have to claim Caledonian Sleeper Delay Repay?
28 days from the date of the delayed journey. Railhop shows the claim-by date for every delay it finds, and the app reminds you 3 days before it runs out.
Does Caledonian Sleeper pay for delays under 30 minutes?
No. Caledonian Sleeper pays Delay Repay when you arrive 30 minutes or more late at your destination.
Can Railhop fill in the Caledonian Sleeper Delay Repay form for me?
Yes, in the Railhop iPhone app, or with Railhop's browser extension on a computer. Railhop opens Caledonian Sleeper's own claim form and fills in your details, the journey, the delay and your ticket. You choose how to be paid, check the claim and press submit: Railhop never submits claims or sees your bank details.
Can I claim Caledonian Sleeper Delay Repay if my train was cancelled?
Yes, if you still travelled. Caledonian Sleeper doesn't say how it measures the delay when a train is cancelled. Claim based on when you reached your destination, and check the result with Caledonian Sleeper. If you decided not to travel, ask whoever sold you the ticket for a full refund instead: you can have one or the other, not both. Check the cancelled train on Railhop and it works out what you can claim.
Do I need an account to claim Caledonian Sleeper Delay Repay?
You can claim on Caledonian Sleeper's form as a guest or with an account. Railhop fills in the rest of the form for you.
How does Caledonian Sleeper pay Delay Repay?
You choose when you claim: a refund to your debit or credit card (a booking made through another retailer and paid by American Express can't be compensated). The National Rail Conditions of Travel say a claim should be paid within 14 days of being agreed.
What can I do if Caledonian Sleeper rejects my Delay Repay claim?
Ask Caledonian Sleeper to look at it again, with your evidence: the train, the times and your ticket. Railhop has the train's real times from National Rail's data. If you're still unhappy after Caledonian Sleeper has replied, you can take it to the Rail Ombudsman.
Sources
- Caledonian Sleeper: After your trip
- Caledonian Sleeper: Guest Experience Charter
- Caledonian Sleeper: Terms and conditions
- Transport Scotland: ScotRail Trains Limited and Caledonian Sleeper Limited
Delay Repay guides for other train companies.
Terms change. If something here doesn't match Caledonian Sleeper's own terms, Caledonian Sleeper's terms are right. Railhop fills in Caledonian Sleeper's claim form for you, and you check it and submit it yourself. Railhop is not affiliated with Caledonian Sleeper or National Rail.