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Delay Repay guide

Train Terminated Early or Short of Your Station

Updated Checked against each train company's terms
Short answer

You can claim Delay Repay. A train that stops short, skips your station or doesn't get you there counts as cancelled at your station, so the delay is measured when you finally arrive, on the next train, a bus or a taxi. Claim from the company whose train you boarded. Railhop measures the delay at your station.

Which train company?See what it pays, and claim with Railhop: it fills in the company's form for you.
On this page
  1. How It Counts
  2. The claim form
  3. Skipped stops and diversions
  4. Too full to board
  5. Stuck Between Stations
  6. How to Claim
  7. Questions
  8. Sources

How It Counts

Delay Repay is measured at your destination, against when your train was due there (National Rail Conditions of Travel, condition 32.1). If the train ends its journey early, the time you lose getting from there to your station is part of the delay. Southeastern says: "If you commenced your journey by train, but then completed it by other methods, then please claim Delay Repay".

Example. Your 08:10 to Brighton terminates at Haywards Heath. The next train gets you to Brighton 34 minutes after the 08:10 was due. You claim for 34 minutes: on a Delay Repay 15 company, that's 50% of the fare.

A replacement bus from where the train stopped counts the same way: see Rail Replacement Buses and Delay Repay.

What to Put on the Claim Form

  • The train: the one you boarded, with its booked time and the station you were going to.
  • When you arrived: the time you reached your station.
  • The reason: cancelled, or "didn't stop at my station" where the form offers it. East Midlands Railway, Greater Anglia, West Midlands Railway and London Northwestern Railway have that option.

The amount depends on how late you arrived at your station, not on which reason you pick.

Your Station Was Skipped or the Train Was Diverted

A train that runs past your station on the day without stopping counts as cancelled there. Claim for how late you got back to it. A stop that was already out of the timetable at 22:00 the evening before isn't a delay.

A diverted train that still calls at your station is an ordinary delay: claim for how late it got you there.

The Train Was Too Full to Board

South Western Railway says you can claim if you couldn't board and arrived 15 minutes or more late, and to appeal if the claim is declined. West Midlands Railway and London Northwestern Railway have a "Train too busy" option on their claim form. Other companies' pages we checked don't say.

Stuck Between Stations

Being held outside a station is an ordinary delay: claim for how late you reached your destination. If your train is delayed by more than 60 minutes, the train company may provide refreshments (condition 28.6).

Stranded late at night? See Last Train Cancelled: Getting Home, Taxis and Hotels. Paid for a taxi from where the train stopped? See Train Cancelled and You Got a Taxi. Got a lift the rest of the way? See Finished by Lift, Taxi or Bus, or Got Off Early.

How to Claim

  1. Tell Railhop where you were going. Give the train you boarded and the station you were going to. Railhop checks in National Rail's data where that train stopped short and works out how late you reached your station.
  2. Railhop fills in the train company's claim form. In the Railhop app, or with Railhop's browser extension on a computer, Railhop opens the claim form of the company that ran your train and fills it in for you, with your journey, your ticket and your details.
  3. Check it and press submit. You check the claim and press submit on the train company's own form, within 28 days of travelling. Choose cancelled, or did not stop at my station where the form offers it. The train company pays you directly. Railhop never submits a claim for you.

Went another way after the train stopped? See Went Another Way: Can You Still Claim Delay Repay?. Other companies' trains may take your ticket: see ticket acceptance when your train is cancelled. Gave up and went home? See your rights when a train is cancelled. More on how Delay Repay works and Delay Repay for a Cancelled Train.

Questions

My train terminated early. Can I claim?

Yes. The delay is measured when you reach the station you were going to, so the time lost after the train stopped short counts.

Which reason do I pick on the form?

Cancelled, or "didn't stop at my station" where the form offers it. The amount depends on how late you arrived, not on the reason.

Which train do I put on the claim?

The train you boarded, with its booked time and the station you were going to, and the time you actually arrived.

The train didn't stop at my station. What am I owed?

Delay Repay for how late you got back to your station, if the stop was cancelled on the day. A stop removed before 22:00 the evening before doesn't count.

My train was diverted. Does it count?

Yes, if you arrived late enough. A diversion that misses your station counts like a cancellation there.

I couldn't board because it was full. Can I claim?

South Western Railway says yes if you arrived 15 minutes or more late. West Midlands Railway and London Northwestern Railway have a "Train too busy" option. Other companies don't say.

We were stuck between stations for two hours. What can I claim?

Delay Repay for how late you reached your destination. On Delay Repay 15 companies, 2 hours or more is 100% of a Single or Return fare.

Sources

Train company terms checked 6 October 2026. Terms change: if something here doesn't match the train company's own page, the company's page is right. Tell us and we'll fix it. Railhop fills in the train company's own claim form, and you check it and submit it yourself. Railhop is not affiliated with any train company, TfL or National Rail.

GuideWent Another Way: Can You Still Claim Delay Repay?Got there another way? The planned train still counts.Read the Guide →GuideRail replacement buses and Delay RepayWhich timetable your delay is measured against.Read the Guide →FeatureJourney detectionWhich train you took, from your statement, your tickets or the app.See How It Works →

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