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How much TransPennine Express pays
TransPennine Express uses Delay Repay 15: from 15 minutes late at your destination, it pays back 25% to 100% of the fare for the journey.
| Late by | Single | Return |
|---|---|---|
| 15 to 29 min | 25% | 12.5% |
| 30 to 59 min | 50% | 25% |
| 60 to 119 min | 100% | 50% |
| 2 hours or more | 100% | 100% |
The website words return payouts as a share of "the relevant delayed portion" of your return, which its April 2026 charter states as 25% of the return fare for 30 to 59 minutes and 50% for 60 to 119 minutes.
More in Delay Repay with a Season Ticket. On a Railcard or Advance ticket, the bands apply to the price you paid: see Delay Repay with a Railcard and Delay Repay on an Advance ticket.
Railhop works this out for you: check your train and it shows how late it was, which band that is and what you're owed.
How to claim TransPennine Express Delay Repay
- Check your train on Railhop. Tell Railhop where you travelled and roughly when. It finds your TransPennine Express train, how late it really was from National Rail's data, and what you're owed: TransPennine Express pays from 15 minutes late.
- Railhop fills in TransPennine Express's claim form. In the Railhop iPhone app, or with Railhop's browser extension on a computer, Railhop opens TransPennine Express's own claim form and fills it in for you, with your journey, your ticket and your details. TransPennine Express's form needs an account: you sign in yourself, and Railhop never keeps your login.
- Check it and press submit. You check the claim and press submit on TransPennine Express's own form, within 28 days of travelling. You choose how to be paid: your original payment method (the default), a debit or credit card, a cheque, rail travel vouchers or e-vouchers for tpexpress.co.uk. TransPennine Express pays you directly. Railhop never submits a claim for you.
TransPennine Express has automatic Delay Repay for some tickets: see below. For everything else, Railhop fills in the form.
Used Delay Repay Sniper? Railhop is the modern way to claim: it finds your delays and fills in the form, and you stay in control of the claim. Read what happened to Delay Repay Sniper.
Cancelled TransPennine Express trains
If a TransPennine Express train is cancelled on the day and you take the next train you can, the delay is measured at your destination against when the cancelled train was due. If your TransPennine Express train is cancelled, you can travel on any TransPennine Express, Northern or LNER train within two hours before or after it, and claim from TransPennine Express if you arrive late.
If you decide not to travel, ask whoever sold you the ticket for a full refund, with no admin fee. You can have a refund or Delay Repay, not both. More in Delay Repay for a cancelled train.
Strike days and replacement buses have their own rules: see Delay Repay on strike days and Delay Repay on a rail replacement bus.
Check the cancelled train on Railhop: it shows the cancellation, works out what you can claim and fills in TransPennine Express's form for you.
TransPennine Express Delay Repay form and login
You claim on TransPennine Express's own Delay Repay form, which runs on the SmartRepay claim system. Railhop opens it and fills it in for you in the Railhop iPhone app, or with Railhop's browser extension on a computer: your details, the journey, the delay and your ticket. TransPennine Express's form needs an account: you sign in yourself, and Railhop never keeps your login. You check the claim and press submit yourself.
Proof of travel
TransPennine Express accepts these, depending on your ticket:
- Your train tickets, so keep hold of them after you travel.
Add your ticket in Railhop once: snap it in the app, or add it on the website, and Railhop attaches it to your claim where the form takes a file.
Automatic Delay Repay on TransPennine Express
If you bought an eligible Advance ticket direct on tpexpress.co.uk or the TransPennine Express app, Automated Delay Repay pays your compensation back to your original payment method.
For tickets the automatic scheme doesn't cover, check your train on Railhop and it fills in TransPennine Express's form for you.
How TransPennine Express pays, and how long it takes
You choose when you claim: your original payment method (the default), a debit or credit card, a cheque, rail travel vouchers or e-vouchers for tpexpress.co.uk. The National Rail Conditions of Travel say a claim should be paid within 14 days of being agreed. More in how long Delay Repay takes. TransPennine Express pays you directly, and Railhop keeps the claim reference for each claim you make, so it's easy to follow up.
Split tickets
You can use two or more tickets for one journey (the National Rail Conditions of Travel, condition 14.2), and the delay is still measured at your destination. More in Delay Repay on split tickets. Railhop checks the whole journey and measures the delay at your destination.
If TransPennine Express rejects your claim
Ask TransPennine Express to look at it again, with your evidence: the train, the times and your ticket. If you're still unhappy after TransPennine Express has replied, you can take it to the Rail Ombudsman. More in what to do if a Delay Repay claim is rejected. Railhop's claims use the train's real times from National Rail's data, so they match what the train company sees.
About TransPennine Express
TransPennine Express runs longer-distance trains across the north of England and into Scotland, linking places such as Liverpool, Manchester, Leeds, York, Newcastle and Edinburgh.
TransPennine Express has been run by the government's operator, DfT Operator, since 28 May 2023.
Good to know on TransPennine Express
- If TransPennine Express brings in an emergency timetable that is on its website, your delay is normally measured against that revised timetable.
- If you reserved a seat but had to stand, TransPennine Express refunds 50% of the cost of that part of your journey.
- If part of your journey was with another train company and they caused the delay, TransPennine Express asks that company to contact you and tells you it has done so.
Questions about TransPennine Express Delay Repay
How do I claim TransPennine Express Delay Repay?
Check your train on Railhop: it finds how late it was and what you're owed, then fills in TransPennine Express's own claim form in the Railhop iPhone app, or with Railhop's browser extension on a computer, with your journey, ticket and details. You check it and press submit within 28 days of travelling, and TransPennine Express pays you.
How much Delay Repay does TransPennine Express pay?
TransPennine Express uses Delay Repay 15, from 15 minutes late at your destination. On a single ticket you get 25% of the fare for 15–29 minutes, 50% for 30–59 minutes, 100% for 60–119 minutes and 100% for 2 hours or more. On a return ticket: 12.5%, 25%, 50% and 100% of the return fare. Railhop works out the amount for your train.
How long do I have to claim TransPennine Express Delay Repay?
28 days from the date of the delayed journey. Railhop shows the claim-by date for every delay it finds, and the app reminds you 3 days before it runs out.
Can I get a taxi refunded if a TransPennine Express delay made me miss my last connection?
Possibly. TransPennine Express considers reasonable onward travel costs case by case. Keep your receipt, showing the journey, date, time and price, and claim through Customer Relations rather than the Delay Repay form.
Can Railhop fill in the TransPennine Express Delay Repay form for me?
Yes, in the Railhop iPhone app, or with Railhop's browser extension on a computer. Railhop opens TransPennine Express's own claim form and fills in your details, the journey, the delay and your ticket. You choose how to be paid, check the claim and press submit: Railhop never submits claims or sees your bank details.
Can I claim TransPennine Express Delay Repay if my train was cancelled?
Yes, if you still travelled. If a TransPennine Express train is cancelled on the day and you take the next train you can, the delay is measured at your destination against when the cancelled train was due. If you decided not to travel, ask whoever sold you the ticket for a full refund instead: you can have one or the other, not both. Check the cancelled train on Railhop and it works out what you can claim.
Do I need an account to claim TransPennine Express Delay Repay?
TransPennine Express's form needs an account: you sign in yourself, and Railhop never keeps your login. Railhop fills in the rest of the form for you.
How does TransPennine Express pay Delay Repay?
You choose when you claim: your original payment method (the default), a debit or credit card, a cheque, rail travel vouchers or e-vouchers for tpexpress.co.uk. The National Rail Conditions of Travel say a claim should be paid within 14 days of being agreed.
What can I do if TransPennine Express rejects my Delay Repay claim?
Ask TransPennine Express to look at it again, with your evidence: the train, the times and your ticket. Railhop has the train's real times from National Rail's data. If you're still unhappy after TransPennine Express has replied, you can take it to the Rail Ombudsman.
Sources
- TransPennine Express: Delay Repay compensation
- TransPennine Express: Delay Repay FAQ
- TransPennine Express: Passenger's Charter April 2026
- TransPennine Express: Automated Delay Repay
Delay Repay guides for other train companies.
Terms change. If something here doesn't match TransPennine Express's own terms, TransPennine Express's terms are right. Railhop fills in TransPennine Express's claim form for you, and you check it and submit it yourself. Railhop is not affiliated with TransPennine Express or National Rail.