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How much Hull Trains pays
Hull Trains uses Delay Repay 30: from 30 minutes late at your destination, it pays back 50% to 100% of the fare for the journey.
| Late by | Single | Return |
|---|---|---|
| 30 to 59 min | 50% | 25% |
| 60 min or more | 100% | 50% |
For a return ticket, Hull Trains pays 50% or 100% of the relevant portion (the half you were delayed on), which is 25% or 50% of the whole return price.
Claim for each delayed journey, and include a copy of your season ticket and of your photo ID card.
More in Delay Repay with a Season Ticket. On a Railcard or Advance ticket, the bands apply to the price you paid: see Delay Repay with a Railcard and Delay Repay on an Advance ticket.
Railhop works this out for you: check your train and it shows how late it was, which band that is and what you're owed.
How to claim Hull Trains Delay Repay
- Check your train on Railhop. Tell Railhop where you travelled and roughly when. It finds your Hull Trains train, how late it really was from National Rail's data, and what you're owed: Hull Trains pays from 30 minutes late.
- Railhop fills in Hull Trains's claim form. In the Railhop iPhone app, or with Railhop's browser extension on a computer, Railhop opens Hull Trains's own claim form and fills it in for you, with your journey, your ticket and your details. Hull Trains's form needs an account: you sign in yourself, and Railhop never keeps your login.
- Check it and press submit. You check the claim and press submit on Hull Trains's own form, within 28 days of travelling. You choose how to be paid: bank transfer (BACS), credit or debit card, cheque, a National Rail Voucher, a Hull Trains eVoucher or a donation to charity. Hull Trains pays you directly. Railhop never submits a claim for you.
Used Delay Repay Sniper? Railhop is the modern way to claim: it finds your delays and fills in the form, and you stay in control of the claim. Read what happened to Delay Repay Sniper.
Cancelled Hull Trains trains
If a Hull Trains train is cancelled on the day and you take the next train you can, the delay is measured at your destination against when the cancelled train was due. Hull Trains doesn't normally pay if you knew about disruption before you bought your ticket. It also doesn't pay for planned engineering work with a published revised timetable, unless the replacement services run late or are cancelled.
If you decide not to travel, ask whoever sold you the ticket for a full refund, with no admin fee. You can have a refund or Delay Repay, not both. More in Delay Repay for a cancelled train.
Strike days and replacement buses have their own rules: see Delay Repay on strike days and Delay Repay on a rail replacement bus.
Check the cancelled train on Railhop: it shows the cancellation, works out what you can claim and fills in Hull Trains's form for you.
Hull Trains Delay Repay form and login
You claim on Hull Trains's own Delay Repay form, which runs on the SmartRepay claim system. Railhop opens it and fills it in for you in the Railhop iPhone app, or with Railhop's browser extension on a computer: your details, the journey, the delay and your ticket. Hull Trains's form needs an account: you sign in yourself, and Railhop never keeps your login. You check the claim and press submit yourself.
Proof of travel
Hull Trains accepts these, depending on your ticket:
- A copy, photo or screenshot of your ticket.
- For a season ticket, a copy of the ticket and of your photo ID card.
Add your ticket in Railhop once: snap it in the app, or add it on the website, and Railhop attaches it to your claim where the form takes a file.
How Hull Trains pays, and how long it takes
You choose when you claim: bank transfer (BACS), credit or debit card, cheque, a National Rail Voucher, a Hull Trains eVoucher or a donation to charity. The National Rail Conditions of Travel say a claim should be paid within 14 days of being agreed. More in how long Delay Repay takes. Hull Trains pays you directly, and Railhop keeps the claim reference for each claim you make, so it's easy to follow up.
Split tickets
You can use two or more tickets for one journey (the National Rail Conditions of Travel, condition 14.2), and the delay is still measured at your destination. More in Delay Repay on split tickets. Railhop checks the whole journey and measures the delay at your destination.
If Hull Trains rejects your claim
Ask Hull Trains to look at it again, with your evidence: the train, the times and your ticket. If you're still unhappy after Hull Trains has replied, you can take it to the Rail Ombudsman. More in what to do if a Delay Repay claim is rejected. Railhop's claims use the train's real times from National Rail's data, so they match what the train company sees.
About Hull Trains
Hull Trains runs trains between London King's Cross and Hull, calling at places including Doncaster and Selby.
Hull Trains is an open-access operator and a FirstGroup company.
Good to know on Hull Trains
- Hull Trains pays from 30 minutes late at your destination, and the top band is 60 minutes or more: there is no extra band for 2 hours.
- If a Hull Trains delay makes you miss the last connection of the day and Hull Trains doesn't arrange transport, it pays reasonable and proportionate costs for alternative travel or a hotel you arrange yourself. Ask through the contact page, not the Delay Repay form.
- You can also claim by post to FREEPOST Hull Trains Delay Repay.
Questions about Hull Trains Delay Repay
How do I claim Hull Trains Delay Repay?
Check your train on Railhop: it finds how late it was and what you're owed, then fills in Hull Trains's own claim form in the Railhop iPhone app, or with Railhop's browser extension on a computer, with your journey, ticket and details. You check it and press submit within 28 days of travelling, and Hull Trains pays you.
How much Delay Repay does Hull Trains pay?
Hull Trains uses Delay Repay 30, from 30 minutes late at your destination. On a single ticket you get 50% of the fare for 30–59 minutes and 100% for 60 minutes or more. On a return ticket: 25% and 50% of the return fare. Railhop works out the amount for your train.
How long do I have to claim Hull Trains Delay Repay?
28 days from the date of the delayed journey. Railhop shows the claim-by date for every delay it finds, and the app reminds you 3 days before it runs out.
Can I claim if Hull Trains didn't honour my seat reservation?
Yes. If your reservation wasn't honoured and you had to stand for more than 30 minutes, Hull Trains refunds 50% of the single ticket or of the relevant half of the return. Claim from Customer Services within 28 days.
Can Railhop fill in the Hull Trains Delay Repay form for me?
Yes, in the Railhop iPhone app, or with Railhop's browser extension on a computer. Railhop opens Hull Trains's own claim form and fills in your details, the journey, the delay and your ticket. You choose how to be paid, check the claim and press submit: Railhop never submits claims or sees your bank details.
Can I claim Hull Trains Delay Repay if my train was cancelled?
Yes, if you still travelled. If a Hull Trains train is cancelled on the day and you take the next train you can, the delay is measured at your destination against when the cancelled train was due. If you decided not to travel, ask whoever sold you the ticket for a full refund instead: you can have one or the other, not both. Check the cancelled train on Railhop and it works out what you can claim.
Do I need an account to claim Hull Trains Delay Repay?
Hull Trains's form needs an account: you sign in yourself, and Railhop never keeps your login. Railhop fills in the rest of the form for you.
How does Hull Trains pay Delay Repay?
You choose when you claim: bank transfer (BACS), credit or debit card, cheque, a National Rail Voucher, a Hull Trains eVoucher or a donation to charity. The National Rail Conditions of Travel say a claim should be paid within 14 days of being agreed.
What can I do if Hull Trains rejects my Delay Repay claim?
Ask Hull Trains to look at it again, with your evidence: the train, the times and your ticket. Railhop has the train's real times from National Rail's data. If you're still unhappy after Hull Trains has replied, you can take it to the Rail Ombudsman.
Sources
- Hull Trains: Refunds and compensation
- Hull Trains: Passengers' Charter, April 2026
- Hull Trains: Contact us
Delay Repay guides for other train companies.
Terms change. If something here doesn't match Hull Trains's own terms, Hull Trains's terms are right. Railhop fills in Hull Trains's claim form for you, and you check it and submit it yourself. Railhop is not affiliated with Hull Trains or National Rail.