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Two Separate Claims
- Delay Repay for how late you reached your destination, compared with when your train was due. The taxi doesn't cancel it out: Southeastern says that if you started by train and finished another way, you still claim Delay Repay.
- The taxi fare, asked for separately from the train company's customer relations team. It's never added to the Delay Repay amount.
You can't be paid twice for the same cost (National Rail Conditions of Travel, condition 32.1). Finished by lift instead, or got off early? See Finished by Lift, Taxi or Bus, or Got Off Early.
Ask Staff Before You Book
When disruption stops you finishing your journey, the train company will, where it reasonably can, provide another way to your destination (condition 28.2). A taxi the company books for you costs you nothing. If staff tell you to get a taxi yourself, note who said it, where and when.
What Each Train Company Says
About a taxi you booked and paid for yourself, from each company's own pages:
| Train company | What it says | Guide |
|---|---|---|
| Avanti West Coast | Avanti West Coast will "consider extra compensation" for extra costs only "in exceptional circumstances". Claim through Customer Resolutions with your receipt. | Guide |
| c2c | c2c provides a bus or taxi itself if it can't hold the last train; it doesn't say whether it repays a taxi you book. Ask Customer Relations (contact@c2crail.co.uk) with your receipt. | Guide |
| Caledonian Sleeper | Caledonian Sleeper offers alternative transport if it can't take you, but doesn't say whether it repays a taxi you book. Ask Guest Services with your receipt. | Guide |
| Chiltern Railways | Chiltern says you "may be able to claim back reasonable additional expenses" for your own onward travel, considered case by case. Write to Customer Relations with your receipt and ticket. | Guide |
| CrossCountry | CrossCountry provides other transport itself when the next train is more than 2 hours later; it doesn't say it repays a taxi you book. Ask Customer Relations with your receipt. | Guide |
| East Midlands Railway | East Midlands Railway says it "will consider all additional compensation claims" for extra costs. Claim through Customer Relations with your receipt. | Guide |
| Gatwick Express | Gatwick Express considers taxi costs only in exceptional circumstances. Claim through Customer Relations with your receipt. | Guide |
| Great Northern | Great Northern considers taxi costs only in exceptional circumstances. Claim through Customer Relations with your receipt. | Guide |
| Greater Anglia | Greater Anglia arranges alternative transport itself when the next connection is over 60 minutes later; it doesn't say it repays a taxi you book. Ask Customer Relations with your receipt. | Guide |
| GWR | GWR pays reasonable costs if it didn't arrange onward transport. Claim through Customer Support with receipts. | Guide |
| Hull Trains | Hull Trains pays "reasonable and proportionate" costs if it didn't arrange transport after you missed the last connection or couldn't arrive at a reasonable time. Claim through its contact form with receipts. | Guide |
| LNER | LNER arranges alternative transport itself in some cases and says it reviews "each case on its merits". Ask Customer Relations with your receipt. | Guide |
| London Northwestern Railway | London Northwestern Railway says Customer Relations will "consider each claim on a case-by-case basis" for a taxi fare. Send your journey details and receipt. | Guide |
| Lumo | Lumo pays "reasonable and proportionate" costs if it didn't arrange transport after you missed the last connection or couldn't arrive at a reasonable time. Claim through its contact form with receipts. | Guide |
| Northern | Northern assesses taxi costs through its "Make a claim" process, not Delay Repay. Have your ticket and taxi receipt ready. | Guide |
| ScotRail | ScotRail says that if it can't get you there and you make your own arrangements, it will pay "reasonable and proportionate costs". Claim through Customer Relations with receipts. | Guide |
| South Western Railway | South Western Railway pays reasonable costs for a taxi its staff authorised (station to station); one you book without authorisation is reviewed case by case. Use its Taxi Claim form with your ticket and receipt within 28 days. | Guide |
| Southeastern | Southeastern "can consider taxi claims under exceptional circumstances", case by case. Send your rail ticket and taxi receipt to Customer Services. | Guide |
| Southern | Southern considers taxi costs only in exceptional circumstances. Claim through Customer Relations with your receipt. | Guide |
| Stansted Express | Greater Anglia doesn't refund taxis you book yourself. They suggest travel insurance. | Guide |
| Thameslink | Thameslink considers taxi costs only in exceptional circumstances. Claim through Customer Relations with your receipt. | Guide |
| TransPennine Express | TransPennine Express says you "may be able to claim back" reasonable onward travel costs, considered case by case. Send your taxi receipt to Customer Relations. | Guide |
| Transport for Wales | If Transport for Wales can't arrange onward travel and you pay reasonable costs, it "will consider these claims on a case-by-case basis". Contact Customer Relations with your receipt. | Guide |
| West Midlands Railway | West Midlands Railway says Customer Relations will "consider each claim on a case-by-case basis" for a taxi fare. Send your journey details and receipt. | Guide |
Policies checked against each company's pages in October 2026. "Case by case" means the company decides; it doesn't have to pay.
What to Keep
- The taxi receipt with the taxi company's name, the time, where you were picked up and dropped off, and the fare. South Western Railway asks for all of these.
- Your train ticket, or your contactless or Oyster journey history.
- The train that was cancelled or late, and what staff told you.
Uber and other ride apps count as taxis: the app's receipt shows the details.
If the Company Says No
Under the industry arrangements, other costs are paid only at the train company's discretion, in exceptional circumstances (condition 32.2). Separately, the Consumer Rights Act 2015 expects a service to be provided with reasonable care and skill (section 49), and you can make that claim to the train company. If you're still unhappy after it has replied, you can take it to the Rail Ombudsman.
Stranded late at night? See Last Train Cancelled: Getting Home, Taxis and Hotels. Missed a flight because of the delay? See missed flights and late trains. Other costs: What Can I Claim For When My Train Is Late?.
What Railhop Does
More in Delay Repay for a Cancelled Train, Delay Repay for a Missed Connection and how Delay Repay works.
Questions
Can I claim for a taxi if my train is cancelled?
You can ask. GWR, ScotRail, Hull Trains and Lumo say they pay reasonable costs when they didn't arrange transport, and South Western Railway pays for a taxi its staff authorised. Most others decide case by case.
Do I still get Delay Repay if I took a taxi?
Yes. Claim Delay Repay for how late you reached your destination. The taxi is a separate request.
Which train companies pay for taxis?
GWR, ScotRail, Hull Trains and Lumo say they pay reasonable costs when they didn't arrange transport. South Western Railway pays for one its staff authorised. Stansted Express says to use travel insurance. The rest decide case by case.
What receipt do I need?
One with the taxi company's name, the time, pick-up and drop-off, and the fare, plus your train ticket.
What if station staff told me to get a taxi?
Note who said it, where and when, and include it in your request. South Western Railway pays reasonable costs for a taxi its staff authorised.
Can I claim an Uber?
The same as a taxi. Send the app's receipt with your request.
How long do I have to claim the taxi?
South Western Railway asks for taxi claims within 28 days. Most others don't state a limit, so ask soon. Delay Repay itself is 28 days.
Sources
- National Rail Conditions of Travel (30 July 2026)
- Consumer Rights Act 2015, section 49
- Rail Ombudsman
- GWR: Delay Repay
- Hull Trains: Delay Repay
- Lumo: Delay Repay
- ScotRail: Delay Repay
- South Western Railway: Delay Repay
- Southeastern: Delay Repay
- Stansted Express: Delay Repay
Train company terms checked 6 October 2026. Terms change: if something here doesn't match the train company's own page, the company's page is right. Tell us and we'll fix it. Railhop fills in the train company's own claim form, and you check it and submit it yourself. Railhop is not affiliated with any train company, TfL or National Rail.