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How much Transport for Wales pays
Transport for Wales uses Delay Repay 15: from 15 minutes late at your destination, it pays back 25% to 100% of the fare for the journey.
| Late by | Single | Return |
|---|---|---|
| 15 to 29 min | 25% | 12.5% |
| 30 to 59 min | 50% | 25% |
| 60 to 119 min | 100% | 50% |
| 2 hours or more | 100% | 100% |
Season ticket holders can make up to two claims a day. If you bought your season ticket from Transport for Wales, you can also claim if a strike stopped you travelling: choose "Strike Action" as the reason.
More in Delay Repay with a Season Ticket. On a Railcard or Advance ticket, the bands apply to the price you paid: see Delay Repay with a Railcard and Delay Repay on an Advance ticket.
Railhop works this out for you: check your train and it shows how late it was, which band that is and what you're owed.
How to claim Transport for Wales Delay Repay
- Check your train on Railhop. Tell Railhop where you travelled and roughly when. It finds your Transport for Wales train, how late it really was from National Rail's data, and what you're owed: Transport for Wales pays from 15 minutes late.
- Railhop fills in Transport for Wales's claim form. In the Railhop iPhone app, or with Railhop's browser extension on a computer, Railhop opens Transport for Wales's own claim form and fills it in for you, with your journey, your ticket and your details. Transport for Wales's form needs an account: you sign in yourself, and Railhop never keeps your login.
- Check it and press submit. You check the claim and press submit on Transport for Wales's own form, within 28 days of travelling. You choose how to be paid: bank transfer, PayPal (online form only), National Rail travel vouchers or a donation to charity. Transport for Wales pays you directly. Railhop never submits a claim for you.
Transport for Wales has automatic Delay Repay for some tickets: see below. For everything else, Railhop fills in the form.
Used Delay Repay Sniper? Railhop is the modern way to claim: it finds your delays and fills in the form, and you stay in control of the claim. Read what happened to Delay Repay Sniper.
Cancelled Transport for Wales trains
If a Transport for Wales train is cancelled on the day and you take the next train you can, the delay is measured at your destination against when the cancelled train was due. Delay Repay is based on when you should have reached your final station, not the delay to one train. If your train was cancelled, give the time of the train you actually travelled on.
If you decide not to travel, ask whoever sold you the ticket for a full refund, with no admin fee. You can have a refund or Delay Repay, not both. More in Delay Repay for a cancelled train.
Strike days and replacement buses have their own rules: see Delay Repay on strike days and Delay Repay on a rail replacement bus.
Check the cancelled train on Railhop: it shows the cancellation, works out what you can claim and fills in Transport for Wales's form for you.
Transport for Wales Delay Repay form and login
You claim on Transport for Wales's own Delay Repay form, which runs on the SmartRepay claim system. Railhop opens it and fills it in for you in the Railhop iPhone app, or with Railhop's browser extension on a computer: your details, the journey, the delay and your ticket. Transport for Wales's form needs an account: you sign in yourself, and Railhop never keeps your login. You check the claim and press submit yourself.
Proof of travel
Transport for Wales accepts these, depending on your ticket:
- A scan or photo of the tickets you bought for the journey.
- A screenshot of your booking confirmation email, if you can't provide a barcode ticket screenshot.
Add your ticket in Railhop once: snap it in the app, or add it on the website, and Railhop attaches it to your claim where the form takes a file.
Automatic Delay Repay on Transport for Wales
If you bought an Advance ticket on Transport for Wales's website or app, it creates the Delay Repay claim for you automatically.
For tickets the automatic scheme doesn't cover, check your train on Railhop and it fills in Transport for Wales's form for you.
How Transport for Wales pays, and how long it takes
You choose when you claim: bank transfer, PayPal (online form only), National Rail travel vouchers or a donation to charity. The National Rail Conditions of Travel say a claim should be paid within 14 days of being agreed. More in how long Delay Repay takes. Transport for Wales pays you directly, and Railhop keeps the claim reference for each claim you make, so it's easy to follow up.
Split tickets
You can use two or more tickets for one journey (the National Rail Conditions of Travel, condition 14.2), and the delay is still measured at your destination. More in Delay Repay on split tickets. Railhop checks the whole journey and measures the delay at your destination.
If Transport for Wales rejects your claim
Ask Transport for Wales to look at it again, with your evidence: the train, the times and your ticket. If you're still unhappy after Transport for Wales has replied, you can take it to the Rail Ombudsman. More in what to do if a Delay Repay claim is rejected. Railhop's claims use the train's real times from National Rail's data, so they match what the train company sees.
About Transport for Wales
Transport for Wales runs trains across Wales and the Welsh borders, including Cardiff, Swansea and North Wales, with links into England such as Chester and Manchester.
TfW Rail is run by Transport for Wales, which is owned by the Welsh Government.
Good to know on Transport for Wales
- On a planned rail replacement bus, the delay is measured against the bus timetable. On an unplanned emergency bus, it is measured against when your train was due.
- Claim from the train company where the first delay happened. For example, if a late GWR train made you miss a Transport for Wales connection, you claim from GWR.
- If you took an earlier train than booked, you are not automatically entitled to compensation, though Transport for Wales says it will look at individual cases.
Questions about Transport for Wales Delay Repay
How do I claim Transport for Wales Delay Repay?
Check your train on Railhop: it finds how late it was and what you're owed, then fills in Transport for Wales's own claim form in the Railhop iPhone app, or with Railhop's browser extension on a computer, with your journey, ticket and details. You check it and press submit within 28 days of travelling, and Transport for Wales pays you.
How much Delay Repay does Transport for Wales pay?
Transport for Wales uses Delay Repay 15, from 15 minutes late at your destination. On a single ticket you get 25% of the fare for 15–29 minutes, 50% for 30–59 minutes, 100% for 60–119 minutes and 100% for 2 hours or more. On a return ticket: 12.5%, 25%, 50% and 100% of the return fare. Railhop works out the amount for your train.
How long do I have to claim Transport for Wales Delay Repay?
28 days from the date of the delayed journey. Railhop shows the claim-by date for every delay it finds, and the app reminds you 3 days before it runs out.
Can one person claim for a group on Transport for Wales?
Transport for Wales recommends that each passenger submits their own claim. You can tell it in your claim if you travelled in a larger group and are claiming for several passengers.
Can Railhop fill in the Transport for Wales Delay Repay form for me?
Yes, in the Railhop iPhone app, or with Railhop's browser extension on a computer. Railhop opens Transport for Wales's own claim form and fills in your details, the journey, the delay and your ticket. You choose how to be paid, check the claim and press submit: Railhop never submits claims or sees your bank details.
Can I claim Transport for Wales Delay Repay if my train was cancelled?
Yes, if you still travelled. If a Transport for Wales train is cancelled on the day and you take the next train you can, the delay is measured at your destination against when the cancelled train was due. If you decided not to travel, ask whoever sold you the ticket for a full refund instead: you can have one or the other, not both. Check the cancelled train on Railhop and it works out what you can claim.
Do I need an account to claim Transport for Wales Delay Repay?
Transport for Wales's form needs an account: you sign in yourself, and Railhop never keeps your login. Railhop fills in the rest of the form for you.
How does Transport for Wales pay Delay Repay?
You choose when you claim: bank transfer, PayPal (online form only), National Rail travel vouchers or a donation to charity. The National Rail Conditions of Travel say a claim should be paid within 14 days of being agreed.
What can I do if Transport for Wales rejects my Delay Repay claim?
Ask Transport for Wales to look at it again, with your evidence: the train, the times and your ticket. Railhop has the train's real times from National Rail's data. If you're still unhappy after Transport for Wales has replied, you can take it to the Rail Ombudsman.
Sources
- Transport for Wales: Delay Repay
- Transport for Wales: Ticket claims during disruption
- Transport for Wales: Passenger Charter June 2026
- Transport for Wales: Compensation
Delay Repay guides for other train companies.
Terms change. If something here doesn't match Transport for Wales's own terms, Transport for Wales's terms are right. Railhop fills in Transport for Wales's claim form for you, and you check it and submit it yourself. Railhop is not affiliated with Transport for Wales or National Rail.