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Advance tickets are covered
Delay Repay is based on the delay at your destination and the price you paid, whatever the ticket type (National Rail Conditions of Travel, conditions 32.1 and 33.3). None of the train companies we checked excludes Advance tickets.
Most Advance tickets are a Single, so a delayed journey pays the Single bands on the price of that ticket. Two Advance Singles are two separate tickets: claim on the one for the delayed journey.
If your train is cancelled or you miss a connection
An Advance ticket is only valid on the train and date booked, but disruption changes that:
- Cancelled after you bought it: you can normally travel up to two trains before or after it, with the same train company (condition 28.3).
- Missed connection: if a delayed or cancelled train makes you miss the booked one, you can take the next train run by the companies your ticket is valid with (condition 9.4).
- Delayed more than 60 minutes: you may use your ticket on a later date, with comparable restrictions (condition 28.4). Ask the train company how.
- Ticket expires during a delay: you can still finish the journey (condition 11.2).
If you still travel, you claim Delay Repay for how late you arrived, compared with the train you booked.
Refunds if you don't travel
Advance tickets are non-refundable if the train runs. But if your train is cancelled, delayed or rescheduled and you decide not to travel, you get a full refund with no administration fee from whoever sold you the ticket (condition 30.1, which covers every ticket except Season Tickets). Ask within 28 days of the day you meant to travel. You can have a refund or Delay Repay, not both.
| Train company | What it says | Guide |
|---|---|---|
| CrossCountry | CrossCountry says that if the train you bought an Advance ticket for is cancelled, a refund will be provided. | Guide |
| East Midlands Railway | East Midlands Railway says Advance tickets are non-refundable, except where trains have been cancelled or delayed. | Guide |
| Great Northern | Great Northern says Advance tickets are non-refundable unless you decide not to travel because your train is delayed or cancelled. | Guide |
| Hull Trains | If your train is cancelled or delayed by more than 60 minutes, Hull Trains arranges for you to travel on another train if you still want to. | Guide |
| LNER | LNER says that if you can't complete your journey because of disruption, you can claim a refund on any unused tickets without an administration fee. | Guide |
| Lumo | If your train is cancelled or delayed by more than 60 minutes, Lumo arranges for you to travel on another train if you still want to, though a seat can't be guaranteed. | Guide |
| Northern | Northern's refund when you don't travel because of disruption applies to all tickets, including Advance tickets, which are otherwise not refundable. | Guide |
| Southeastern | Southeastern refunds Advance tickets if the booked train is cancelled, delayed or rescheduled, for reasons such as disruption or strikes. | Guide |
Automatic Delay Repay on Advance tickets
Several companies start the claim for you, mostly for Advance tickets bought on their own website or app. An Advance ticket from another retailer is claimed on the form, which Railhop fills in for you.
| Train company | Automatic Delay Repay | Guide |
|---|---|---|
| GWR | With Automated Delay Repay, GWR in many cases starts a claim for you if it thinks you were delayed by 15 minutes or more, for example on Touch Smartcard journeys and Advance eTickets bought on GWR.com. | Guide |
| LNER | One-Click Delay Repay covers Advance tickets booked on lner.co.uk or the LNER app with One-Click switched on. Flexible, Off-Peak, Super Off-Peak and Season tickets are not covered, so claim those on the form. | Guide |
| London Northwestern Railway | One-click Delay Repay covers Advance Single tickets bought directly from London Northwestern Railway or West Midlands Railway on the app or website. Tickets from other retailers go through the claim form. | Guide |
| Lumo | Automated Delay Repay covers LumoFixed and LumoFlex tickets bought on lumo.co.uk or the LumoGo app. Turn it on with the same email address as your booking, no later than the day of travel; open anytime tickets are claimed on the portal. | Guide |
| Northern | If you buy an Advance ticket on Northern's website or app and your Delay Repay account uses the same email address, Northern emails you when the train is delayed and you accept the claim with one click. It does not cover a cancelled train. | Guide |
| TransPennine Express | If you bought an eligible Advance ticket direct on tpexpress.co.uk or the TransPennine Express app, Automated Delay Repay pays your compensation back to your original payment method. | Guide |
| Transport for Wales | If you bought an Advance ticket on Transport for Wales's website or app, it creates the Delay Repay claim for you automatically. | Guide |
| West Midlands Railway | One-click Delay Repay covers Advance Single tickets bought directly from West Midlands Railway or London Northwestern Railway on the app or website. Other tickets go through the claim form. | Guide |
If you knew about the disruption when you booked
CrossCountry, Lumo, Hull Trains, Greater Anglia and ScotRail don't normally pay if you were told about the disruption before you bought your ticket.
How to claim
- Check the train you booked on Railhop. Tell Railhop where you travelled and roughly when. It finds the train you booked, the company that ran it and how late you reached your destination.
- Railhop fills in the train company's claim form. In the Railhop iPhone app, or with Railhop's browser extension on a computer, Railhop opens the claim form of the company that ran your train and fills it in for you, with your journey, your ticket and your details.
- Check it and press submit. You check the claim and press submit on the train company's own form, within 28 days of travelling. The train company pays you directly. Railhop never submits a claim for you.
Your proof is the e-ticket, the ticket number or the booking confirmation, and the price you paid. Add your ticket in Railhop once: snap it in the app, or add it on the website, and Railhop attaches it to your claim where the form takes a file.
Questions
Can I claim Delay Repay on an Advance ticket?
Yes. Delay Repay covers Advance tickets like any other ticket. You get a share of the price you paid, based on how late you reached your destination.
My train was cancelled. Can I use my Advance ticket on another train?
Usually, yes. The National Rail Conditions of Travel say you can normally travel up to two trains before or after the cancelled one, with the same train company.
Can I get a refund on an Advance ticket if my train is delayed?
Yes, if you decide not to travel because your train is cancelled, delayed or rescheduled. You get a full refund with no administration fee from whoever sold you the ticket.
Do I get Delay Repay automatically on an Advance ticket?
On some companies, if you bought it on their own website or app: LNER, Northern, TransPennine Express, Transport for Wales, West Midlands Railway, London Northwestern Railway and GWR start the claim for you. Otherwise Railhop fills in the form for you.
I missed my booked train because my first train was late. Is my Advance ticket still valid?
Yes. If a delayed or cancelled connecting train made you miss it, you can take the next train run by the companies your ticket is valid with.
Sources
- National Rail Conditions of Travel (30 July 2026)
- National Rail: Advance tickets
- CrossCountry: Delay Repay
- East Midlands Railway: Delay Repay
- Great Northern: Delay Repay
- LNER: Delay Repay
- Northern: Delay Repay
- TransPennine Express: Delay Repay
Train company terms checked 6 October 2026. Terms change: if something here doesn't match the train company's own page, the company's page is right. Tell us and we'll fix it. Railhop fills in the train company's own claim form, and you check it and submit it yourself. Railhop is not affiliated with any train company, TfL or National Rail.