Help & Guides

Money most people don't know they're owed, and what Railhop does about each.

Forgot to tap out?

You can get the extra fare back. TfL refunds most incomplete journeys by itself, so wait 48 hours. If yours isn't refunded, ask through your TfL account within 8 weeks of the journey. TfL lets you ask online for up to 3 a month; for more, call TfL on 0343 222 1234.

Railhop spots these in your contactless journeys

Sources: TfL: incomplete journey refunds (opens in a new tab); TfL online account terms (opens in a new tab)

Was your train 15 minutes late?

Then you can usually claim. Most train companies pay Delay Repay from 15 minutes late; Caledonian Sleeper, CrossCountry, Hull Trains, LNER, Lumo and ScotRail start at 30. The later you arrive, the more you get back. A delay of 60 minutes or more is compensated whatever caused it.

Railhop checks every journey against how the train really ran

Sources: National Rail Conditions of Travel (30 July 2026) (opens in a new tab); Railhop: Delay Repay by train company (opens in a new tab)

How long do you have to claim?

28 days. Your claim must reach the train company within 28 days of the journey, unless that company gives longer. After that the money is gone.

The Railhop app reminds you 3 days before the deadline

Source: National Rail Conditions of Travel (30 July 2026) (opens in a new tab)

Do Season Tickets count?

Yes. Each train company works out what a delayed journey on a Season Ticket pays, by the rules in its Passenger's Charter. Regular commuters miss the most.

Railhop shows which journeys your Season Ticket covers

Sources: National Rail Conditions of Travel (30 July 2026) (opens in a new tab); Railhop: Delay Repay by train company (opens in a new tab)

Was your train cancelled?

If you still travelled, claim Delay Repay for how late you reached your destination. If you decided not to travel because of it, get a full refund from whoever sold you the ticket, with no admin fee (Season Tickets have their own refund rules). You can have one or the other, not both.

Railhop tells you which one applies

Source: National Rail Conditions of Travel (30 July 2026) (opens in a new tab)

Delayed on the Tube or DLR?

TfL refunds a single fare when a Tube or DLR journey is delayed by 15 minutes or more, or a London Overground or Elizabeth line journey by 30 minutes or more, if the delay was within TfL's control. Claim through your TfL account within 28 days.

Railhop links you to TfL's refund form

Sources: TfL online account terms (opens in a new tab); TfL: service delay refunds (opens in a new tab)

Checked 9 October 2026 against TfL and the National Rail Conditions of Travel.

How We Keep Claims Genuine

Train companies trust claims that are right first time. These rules keep every Railhop claim that way.

Only journeys you madeFrom your tickets, your contactless journeys or trains you were on. Never a guess.
One ticket, one claimA ticket is never used for two claims, and a journey is never claimed twice.
You check and send every claimRailhop fills in the form. You read it and press submit.
Your details stay yoursTicket photos stay on your phone or in your browser. Bank details are kept encrypted, only to fill the payment step. Location is used only if you turn it on.