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One Claim Each, or One for Everyone
A Delay Repay claim names the train you intended to use and a ticket valid for the journey (National Rail Conditions of Travel, condition 33.1). Each company decides whether people who travelled together claim one by one or together:
- A claim for each passenger: Southeastern, c2c, West Midlands Railway, London Northwestern Railway, and Great Northern, Thameslink, Southern and Gatwick Express (except for a child).
- One claim for everyone: GWR's form takes several passengers in one go, and South Western Railway lets one person claim for everyone with the same origin and destination.
- One ticket per claim: Northern wants an image of each actual ticket, and rejects duplicate claims under the same ticket.
The others' pages we checked don't say, so send one claim for each ticket, in the name of the passenger who used it. That holds when one person booked and paid for everyone.
How Much Each Ticket Gets
Each ticket is paid on the price paid for it, in the company's usual bands, so a Railcard discounted ticket claims on the discounted fare. GWR asks how much each ticket cost when one claim covers several.
Children in the Group
A parent or guardian travelling with a child claims for the child's ticket. Great Northern, Thameslink, Southern and Gatwick Express name travelling with children as the case where they accept a claim from someone other than the passenger, and GWR gives travelling with children as its example of claiming for several people.
The child's claim is a share of the child fare. A child who travelled free paid no fare, so there's nothing to claim on. Who else can claim for whom: Claiming Delay Repay for Someone Else.
GroupSave and Larger Groups
GroupSave takes a third off adult Off-Peak Single and Return tickets for three to nine people travelling together, and National Rail's terms say the group must travel together at all times. Delay Repay on a GroupSave ticket is a share of the discounted price paid.
Groups of 10 or more ask the train company about discounts, and National Rail says the terms vary by company. Ask the company how it wants Delay Repay claimed for the booking.
Refused as a Duplicate or "Already Claimed"
Several claims for the same train on the same day can look like duplicates. Southeastern declines more than one claim for the same journey under a single name, and Northern's fraud checks reject duplicate claims under the same ticket. So make each claim in the passenger's own name, with their own ticket.
If a companion's claim is still refused as a duplicate, appeal it. Something like:
Other refusals, and how to appeal: Delay Repay Claim Rejected.
What Each Train Company Says
| Train company | Claims for a group | Guide |
|---|---|---|
| Avanti West Coast | Not stated: one claim for each ticket | Guide |
| c2c | c2c wants each passenger to make their own claim. Its form has a box to tick if you travelled in a large group. | Guide |
| Caledonian Sleeper | Not stated: one claim for each ticket | Guide |
| Chiltern Railways | Not stated: one claim for each ticket | Guide |
| CrossCountry | Not stated: one claim for each ticket | Guide |
| East Midlands Railway | Not stated: one claim for each ticket | Guide |
| Gatwick Express | Gatwick Express wants each traveller to make their own claim, unless it's for a child or there are mitigating circumstances. | Guide |
| Great Northern | Great Northern wants each traveller to make their own claim, unless it's for a child or there are mitigating circumstances. Its online form takes up to three claims in one go. | Guide |
| Greater Anglia | Not stated: one claim for each ticket | Guide |
| GWR | GWR's online form takes a claim for several passengers in one go: upload all the tickets and say how much each one cost. | Guide |
| Hull Trains | Not stated: one claim for each ticket | Guide |
| LNER | Not stated: one claim for each ticket | Guide |
| London Northwestern Railway | London Northwestern Railway wants each passenger to make their own claim. Its form has a box to tick if you travelled as part of a group. | Guide |
| Lumo | Not stated: one claim for each ticket | Guide |
| Northern | Northern asks for an image of each actual ticket, so that several people can't claim with the same ticket image, and its fraud checks reject duplicate claims under the same ticket. Send one claim for each ticket. | Guide |
| ScotRail | Not stated: one claim for each ticket | Guide |
| South Western Railway | South Western Railway lets one person make a single claim for everyone who travelled, if the journeys have the same origin and destination. Answer "Yes" when asked whether you're claiming for more than one ticket, and upload them all. | Guide |
| Southeastern | Southeastern wants a separate claim for each person, each in that person's own name: it can't process more than one claim for the same journey under a single name, and declines them as duplicates. Family members can share contact and payment details. | Guide |
| Southern | Southern wants each traveller to make their own claim, unless it's for a child or there are mitigating circumstances. To claim for someone you travelled with, use "add another claim" and change the ticket details. | Guide |
| Stansted Express | Not stated: one claim for each ticket | Guide |
| Thameslink | Thameslink wants each traveller to make their own claim, unless it's for a child or there are mitigating circumstances. Its online form takes up to three claims in one go. | Guide |
| TransPennine Express | Not stated: one claim for each ticket | Guide |
| Transport for Wales | Not stated: one claim for each ticket | Guide |
| West Midlands Railway | West Midlands Railway wants each passenger to make their own claim. Its form has a box to tick if you travelled as part of a group. | Guide |
From each company's own Delay Repay pages and FAQs, read 30 October 2026.
How Railhop Helps
Railhop shows the claim-by date for every delay it finds, and the app reminds you 3 days before it runs out. More on how much Delay Repay you get.
Questions
Can I claim Delay Repay for my whole family?
Yes. At GWR and South Western Railway one claim can cover everyone. At Southeastern, c2c, West Midlands Railway, Southern and Thameslink, each person claims, and a parent claims for a child.
One person booked all our tickets. Who claims?
Each passenger, in their own name, unless the company takes one claim for the group, as GWR and South Western Railway do. Buying the tickets doesn't make them one claim.
Why was the second claim for our train refused as a duplicate?
Several claims for the same train can look like duplicates. Southeastern declines more than one claim for the same journey under a single name. Claim in each passenger's own name and appeal, giving the other claim's reference.
How much Delay Repay does a child's ticket get?
The same share as an adult ticket, of the child fare paid. A child who travelled free has nothing to claim on.
Can I claim Delay Repay on a GroupSave ticket?
Yes. Each ticket is claimed on the discounted price paid, in the usual bands for how late you arrived.
Can I send all our claims at once?
At some companies. GWR takes several passengers in one claim, Great Northern and Thameslink take up to three claims in one go, and Southern lets you add another claim for the person you travelled with.
Sources
- National Rail Conditions of Travel (30 July 2026)
- National Rail: group train travel
- National Rail: GroupSave terms and conditions
- Southeastern: Delay Repay FAQs
- c2c: claim Delay Repay
- Northern: why have you rejected my claim?
- Northern: claiming with a receipt or booking confirmation
- Great Northern: Delay Repay
- GWR: Delay Repay
- London Northwestern Railway: Delay Repay
- South Western Railway: Delay Repay
- Southern: Delay Repay
- Thameslink: Delay Repay
- West Midlands Railway: Delay Repay
Train company terms checked 6 October 2026. Terms change: if something here doesn't match the train company's own page, the company's page is right. Tell us and we'll fix it. Railhop fills in the train company's own claim form, and you check it and submit it yourself. Railhop is not affiliated with any train company, TfL or National Rail.