Press

Railhop for journalists

Railhop is a free app that finds the Delay Repay UK rail passengers are owed, and fills in the train company's claim form for them. Everything you need is on this page.

Download Press Kit (ZIP)Email hello@railhop.app

Logo, screenshots and this fact sheet.

IN ONE LINEDelay Repay without the admin. Free, with no cut of your refund.Railhop checks contactless, Oyster and ticket journeys for delays, spots forgotten tap-outs and fills in the train company's own claim form. The passenger checks it and presses submit.

Fact sheet

Copy anything from here. Last checked 12 October 2026.

What it is

An app that finds the Delay Repay you're owed and fills in the claim form for you, with a website to check journeys and see your claims. The app also gives train times, disruption alerts and a stop alarm.

Price

Free. No cut of refunds and no adverts. Refunds go from the train company, or TfL, straight to the passenger.

Where

The website works in any web browser. The iPhone app is coming soon to the App Store. The Android app is in closed testing and not yet public. The browser extension is available for Chrome, on a computer.

Coverage

Railhop checks delays on all 30 train companies with a Delay Repay scheme, from National Rail's train data. It fills in the claim forms of 28 of them in the iPhone app and with the browser extension on a computer. It doesn't fill in TfL's own delay refunds for the Elizabeth line and London Overground, which you claim in your TfL account. It also finds forgotten tap-outs on Contactless & Oyster for TfL to refund.

How claims work

Railhop fills in the train company's own form. The passenger checks it and presses submit. Railhop never submits for them, only offers claims for journeys people actually made, and uses one ticket for one claim.

Privacy

Ticket photos stay on the passenger's phone unless they choose to send one to help improve photo reading. Bank details, if the passenger saves them, are kept in their Railhop account, encrypted, only to fill the train company's payment step, and Railhop emails them whenever the details change. Railhop never sees the TfL password and never sells personal data.

Who makes it

Railhop is built and run by an independent developer in the UK.

Company

Railhop is a trading name of KMR Digital Ltd (company no. 17516682), UK. Independent: not owned by any train company, National Rail or TfL.

Data

Live train data powered by National Rail Enquiries, with TfL open data and Network Rail open data.

Delay Repay, the facts

The rules Railhop works to, with where they come from.

From 15 or 30 minutes

18 of the 24 train companies Railhop covers pay Delay Repay from 15 minutes late, and 6 only from 30. The amount depends on the train company, the ticket and how late you were.
Source: each train company's Delay Repay terms

28 days to claim

Claims usually have to reach the train company within 28 days of the journey.
Source: National Rail Conditions of Travel, condition 33

Forgot to tap out?

TfL lets you ask online for up to 3 incomplete-journey refunds a month, through your TfL account.
Source: TfL online account terms, sections 3 and 4

Money left unclaimed

55% of passengers with an eligible delay didn't claim for it. For delays of 15 to 29 minutes, only 34% claimed. The survey asked about each passenger's most recent eligible delay, so these are estimates, not a count of claims.
Source: Department for Transport and Transport Focus, Rail delays and compensation 2025 (survey of 4,775 passengers, March 2025)