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How much Chiltern Railways pays
Chiltern Railways uses Delay Repay 15: from 15 minutes late at your destination, it pays back 25% to 100% of the fare for the journey.
| Late by | Single | Return |
|---|---|---|
| 15 to 29 min | 25% | 12.5% |
| 30 to 59 min | 50% | 25% |
| 60 to 119 min | 100% | 50% |
| 2 hours or more | 100% | 100% |
If Chiltern tells you not to travel, season ticket holders can claim up to the daily value of their season ticket.
More in Delay Repay with a Season Ticket. On a Railcard or Advance ticket, the bands apply to the price you paid: see Delay Repay with a Railcard and Delay Repay on an Advance ticket.
Railhop works this out for you: check your train and it shows how late it was, which band that is and what you're owed.
How to claim Chiltern Railways Delay Repay
- Check your train on Railhop. Tell Railhop where you travelled and roughly when. It finds your Chiltern Railways train, how late it really was from National Rail's data, and what you're owed: Chiltern Railways pays from 15 minutes late.
- Railhop fills in Chiltern Railways's claim form. In the Railhop iPhone app, or with Railhop's browser extension on a computer, Railhop opens Chiltern Railways's own claim form and fills it in for you, with your journey, your ticket and your details. Chiltern Railways's form needs an account: you sign in yourself, and Railhop never keeps your login.
- Check it and press submit. You check the claim and press submit on Chiltern Railways's own form, within 28 days of travelling. You choose how to be paid: bank transfer (BACS), a credit or debit card refund, rail travel vouchers or a donation to charity. Chiltern Railways pays you directly. Railhop never submits a claim for you.
Used Delay Repay Sniper? Railhop is the modern way to claim: it finds your delays and fills in the form, and you stay in control of the claim. Read what happened to Delay Repay Sniper.
Cancelled Chiltern Railways trains
If a Chiltern Railways train is cancelled on the day and you take the next train you can, the delay is measured at your destination against when the cancelled train was due.
If you decide not to travel, ask whoever sold you the ticket for a full refund, with no admin fee. You can have a refund or Delay Repay, not both. More in Delay Repay for a cancelled train.
Strike days and replacement buses have their own rules: see Delay Repay on strike days and Delay Repay on a rail replacement bus.
Check the cancelled train on Railhop: it shows the cancellation, works out what you can claim and fills in Chiltern Railways's form for you.
Contactless and Oyster on Chiltern Railways
Oyster and contactless pay as you go are covered: include a TfL usage statement with your claim. Your contactless card needs to be registered with TfL.
More in Delay Repay with contactless and Oyster. Add your TfL statement and Railhop checks every journey on it, finds the delays you can claim for and fills in Chiltern Railways's form for each.
Chiltern Railways Delay Repay form and login
You claim on Chiltern Railways's own Delay Repay form, which runs on the SmartRepay claim system. Railhop opens it and fills it in for you in the Railhop iPhone app, or with Railhop's browser extension on a computer: your details, the journey, the delay and your ticket. Chiltern Railways's form needs an account: you sign in yourself, and Railhop never keeps your login. You check the claim and press submit yourself.
Proof of travel
Chiltern Railways accepts these, depending on your ticket:
- A scan, photo or copy of your original ticket.
- A photo of your season ticket.
Add your ticket in Railhop once: snap it in the app, or add it on the website, and Railhop attaches it to your claim where the form takes a file.
How Chiltern Railways pays, and how long it takes
You choose when you claim: bank transfer (BACS), a credit or debit card refund, rail travel vouchers or a donation to charity. The National Rail Conditions of Travel say a claim should be paid within 14 days of being agreed. More in how long Delay Repay takes. Chiltern Railways pays you directly, and Railhop keeps the claim reference for each claim you make, so it's easy to follow up.
Split tickets
You can use two or more tickets for one journey (the National Rail Conditions of Travel, condition 14.2), and the delay is still measured at your destination. More in Delay Repay on split tickets. Railhop checks the whole journey and measures the delay at your destination.
If Chiltern Railways rejects your claim
Ask Chiltern Railways to look at it again, with your evidence: the train, the times and your ticket. If you're still unhappy after Chiltern Railways has replied, you can take it to the Rail Ombudsman. More in what to do if a Delay Repay claim is rejected. Railhop's claims use the train's real times from National Rail's data, so they match what the train company sees.
About Chiltern Railways
Chiltern Railways runs trains from London Marylebone to Buckinghamshire, Oxford and Birmingham.
Chiltern Railways has been in public ownership since 20 September 2026, managed by DfT Operator Ltd (DFTO).
Good to know on Chiltern Railways
- Keep your paper ticket to support your claim: don't put it through the ticket barrier.
- Chiltern only pays for delays on its own trains. If the first delay was on another operator's train, claim from that operator.
- During planned disruption and engineering works, your delay is measured against the timetable that applies on the day. Chiltern doesn't arrange alternative transport during strikes.
- If you miss your last connection and Chiltern can't arrange a taxi or bus, you may be able to claim back reasonable onward travel costs, case by case. Write to Customer Relations and keep your receipt and ticket.
Questions about Chiltern Railways Delay Repay
How do I claim Chiltern Railways Delay Repay?
Check your train on Railhop: it finds how late it was and what you're owed, then fills in Chiltern Railways's own claim form in the Railhop iPhone app, or with Railhop's browser extension on a computer, with your journey, ticket and details. You check it and press submit within 28 days of travelling, and Chiltern Railways pays you.
How much Delay Repay does Chiltern Railways pay?
Chiltern Railways uses Delay Repay 15, from 15 minutes late at your destination. On a single ticket you get 25% of the fare for 15–29 minutes, 50% for 30–59 minutes, 100% for 60–119 minutes and 100% for 2 hours or more. On a return ticket: 12.5%, 25%, 50% and 100% of the return fare. Railhop works out the amount for your train.
How long do I have to claim Chiltern Railways Delay Repay?
28 days from the date of the delayed journey. Railhop shows the claim-by date for every delay it finds, and the app reminds you 3 days before it runs out.
Can I claim from Chiltern Railways by post?
Yes. Download the claim form from the Chiltern website or collect one at any staffed Chiltern station, then hand it in at a staffed ticket office or send it to Freepost CHILTERN RAILWAYS with a copy of your ticket.
Can Railhop fill in the Chiltern Railways Delay Repay form for me?
Yes, in the Railhop iPhone app, or with Railhop's browser extension on a computer. Railhop opens Chiltern Railways's own claim form and fills in your details, the journey, the delay and your ticket. You choose how to be paid, check the claim and press submit: Railhop never submits claims or sees your bank details.
Can I claim Chiltern Railways Delay Repay if my train was cancelled?
Yes, if you still travelled. If a Chiltern Railways train is cancelled on the day and you take the next train you can, the delay is measured at your destination against when the cancelled train was due. If you decided not to travel, ask whoever sold you the ticket for a full refund instead: you can have one or the other, not both. Check the cancelled train on Railhop and it works out what you can claim.
Do I need an account to claim Chiltern Railways Delay Repay?
Chiltern Railways's form needs an account: you sign in yourself, and Railhop never keeps your login. Railhop fills in the rest of the form for you.
How does Chiltern Railways pay Delay Repay?
You choose when you claim: bank transfer (BACS), a credit or debit card refund, rail travel vouchers or a donation to charity. The National Rail Conditions of Travel say a claim should be paid within 14 days of being agreed.
What can I do if Chiltern Railways rejects my Delay Repay claim?
Ask Chiltern Railways to look at it again, with your evidence: the train, the times and your ticket. Railhop has the train's real times from National Rail's data. If you're still unhappy after Chiltern Railways has replied, you can take it to the Rail Ombudsman.
Sources
- Chiltern Railways: compensation
- Chiltern Railways: Passenger's Charter (September 2026)
- Chiltern Railways: refunds and compensation FAQs
- GOV.UK: Chiltern Railways brought into public ownership
Delay Repay guides for other train companies.
Terms change. If something here doesn't match Chiltern Railways's own terms, Chiltern Railways's terms are right. Railhop fills in Chiltern Railways's claim form for you, and you check it and submit it yourself. Railhop is not affiliated with Chiltern Railways or National Rail.