How it works
A Season Ticket has no single fare, so train companies work out what one journey on it is worth by dividing the price by a set number of journeys. Then the usual Delay Repay bands apply to that value, based on how late you reached your destination.
The National Rail Conditions of Travel (condition 33.3) leave Season Ticket compensation to each train company's Passenger's Charter, and National Rail says the way it is worked out is different for Season Tickets. So the divisors and caps below are each company's own.
What one journey is worth, by train company
| Train company | How a journey is valued | Caps and rules | Guide |
|---|---|---|---|
| Avanti West Coast | One journey is worth 1/10 of a weekly Season Ticket, 1/16 of a Flexi Season Ticket, 1/40 of a monthly Season Ticket, 1/120 of a quarterly Season Ticket, 1/464 of an annual Season Ticket. | If Avanti West Coast issues a do not travel warning, Season Ticket holders claim compensation through Delay Repay. | Guide |
| c2c | One journey is worth 1/10 of a weekly Season Ticket, 1/16 of a Flexi Season Ticket, 1/40 of a monthly Season Ticket, 1/464 of an annual Season Ticket. | For other Season Ticket lengths, c2c works out the number of working days (five in a full week) and divides the daily value by 2 to get the value of a single journey. | Guide |
| Chiltern Railways | One journey is worth 1/10 of a weekly Season Ticket, 1/16 of a Flexi Season Ticket, 1/40 of a monthly Season Ticket, 1/120 of a quarterly Season Ticket, 1/464 of an annual Season Ticket. | If Chiltern tells you not to travel, Season Ticket holders can claim up to the daily value of their Season Ticket. | Guide |
| CrossCountry | One journey is worth 1/10 of a weekly Season Ticket, 1/16 of a Flexi Season Ticket, 1/40 of a monthly Season Ticket, 1/120 of a quarterly Season Ticket, 1/464 of an annual Season Ticket. | If you buy a weekly or monthly Season Ticket while you know about ongoing disruption, you can't claim for that disruption. CrossCountry says individual Season Ticket calculations may differ, depending on the ticket's validity. | Guide |
| East Midlands Railway | One journey is worth 1/10 of a weekly Season Ticket, 1/16 of a Flexi Season, 1/40 of a monthly Season Ticket, 1/464 of an annual Season Ticket. | EMR pays a share of the value of one journey on your Season Ticket, and for a delay of 120 minutes or more it pays the value of a return journey. | Guide |
| Gatwick Express | One journey is worth 1/10 of a weekly Season Ticket, 1/16 of a Flexi Season Ticket, 1/40 of a monthly Season Ticket, 1/120 of a quarterly Season Ticket, 1/240 of a six-month Season Ticket, 1/464 of an annual Season Ticket. | None stated | Guide |
| Great Northern | One journey is worth 1/10 of a weekly Season Ticket, 1/16 of a Flexi Season Ticket, 1/40 of a monthly Season Ticket, 1/120 of a quarterly Season Ticket, 1/240 of a six-month Season Ticket, 1/464 of an annual Season Ticket. | None stated | Guide |
| Greater Anglia | One journey is worth 1/10 of a weekly Season Ticket, 1/16 of a Flexi Season, 1/40 of a monthly Season Ticket, 1/464 of an annual Season Ticket. | None stated | Guide |
| GWR | One journey is worth 1/10 of a weekly Season Ticket, 1/16 of a Flexi Season Ticket, 1/40 of a monthly Season Ticket, 1/120 of a quarterly Season Ticket, 1/464 of an annual Season Ticket. | Flexible, carnet and rover tickets are valued by dividing the price by the number of days the ticket is valid. Compensation is capped at a full day's travel (pro rata) and is never more than you paid for the ticket. | Guide |
| Hull Trains | For each delayed journey you get 1/20 of a weekly Season Ticket (30 to 59 minutes late), 1/10 of a weekly Season Ticket (60 minutes or more late), 1/80 of a monthly Season Ticket (30 to 59 minutes late), 1/40 of a monthly Season Ticket (60 minutes or more late), 1/240 of a quarterly Season Ticket (30 to 59 minutes late), 1/120 of a quarterly Season Ticket (60 minutes or more late), 1/928 of an annual Season Ticket (30 to 59 minutes late), 1/464 of an annual Season Ticket (60 minutes or more late). | Claim for each delayed journey, and include a copy of your Season Ticket and of your photo ID card. | Guide |
| LNER | One journey is worth 1/10 of a weekly Season Ticket, 1/16 of a Flexi Season Ticket, 1/40 of a monthly Season Ticket, 1/120 of a quarterly Season Ticket, 1/464 of an annual Season Ticket. | Claim on a weekly Season Ticket once it has expired, and include a copy of a monthly or longer Season Ticket. On a Flexi Season you can claim if you activated a day's worth of travel. | Guide |
| London Northwestern Railway | A day's travel (one return journey) is worth 1/5 of a weekly or 7-day Season Ticket, 1/8 of a Flexi Season, 1/20 of a monthly or 4-week Season Ticket, 1/232 of an annual Season Ticket. | These shares give a daily travel cost of one return journey. London Northwestern Railway pays 12.5%, 25%, 50% or 100% of it, depending on the delay. | Guide |
| Lumo | For each delayed journey you get 1/20 of a weekly Season Ticket (30 to 59 minutes late), 1/10 of a weekly Season Ticket (60 minutes or more late), 1/80 of a monthly Season Ticket (30 to 59 minutes late), 1/40 of a monthly Season Ticket (60 minutes or more late), 1/240 of a quarterly Season Ticket (30 to 59 minutes late), 1/120 of a quarterly Season Ticket (60 minutes or more late), 1/928 of an annual Season Ticket (30 to 59 minutes late), 1/464 of an annual Season Ticket (60 minutes or more late). | Claim for each delayed journey and include a copy of your Season Ticket. | Guide |
| Northern | One journey is worth 1/10 of a weekly Season Ticket, 1/40 of a monthly Season Ticket, 1/464 of an annual Season Ticket. | None stated | Guide |
| ScotRail | One journey is worth 1/10 of a weekly Season Ticket. | None stated | Guide |
| South Western Railway | One journey is worth 1/10 of a weekly Season Ticket, 1/16 of a Flexi Season Ticket, 1/40 of a monthly Season Ticket, 1/120 of a quarterly Season Ticket, 1/464 of an annual Season Ticket. | Season Ticket compensation for a delayed journey is never more than the cost of two single journeys. | Guide |
| Southeastern | One journey is worth 1/10 of a weekly Season Ticket, 1/16 of a Flexi Season Ticket, 1/40 of a monthly Season Ticket, 1/120 of a quarterly Season Ticket, 1/464 of an annual Season Ticket. | Season Ticket compensation is capped at the return journey rate for your Season Ticket per day. | Guide |
| Southern | One journey is worth 1/10 of a weekly Season Ticket, 1/16 of a Flexi Season Ticket, 1/40 of a monthly Season Ticket, 1/120 of a quarterly Season Ticket, 1/240 of a six-month Season Ticket, 1/464 of an annual Season Ticket. | None stated | Guide |
| Stansted Express | One journey is worth 1/10 of a weekly Season Ticket, 1/16 of a Flexi Season, 1/40 of a monthly Season Ticket, 1/464 of an annual Season Ticket. | None stated | Guide |
| Thameslink | One journey is worth 1/10 of a weekly Season Ticket, 1/16 of a Flexi Season Ticket, 1/40 of a monthly Season Ticket, 1/120 of a quarterly Season Ticket, 1/240 of a six-month Season Ticket, 1/464 of an annual Season Ticket. | None stated | Guide |
| TransPennine Express | One journey is worth 1/10 of a weekly Season Ticket, 1/40 of a monthly Season Ticket, 1/120 of a quarterly Season Ticket, 1/464 of an annual Season Ticket. | None stated | Guide |
| Transport for Wales | One journey is worth 1/10 of a weekly Season Ticket, 1/40 of a monthly Season Ticket, 1/464 of an annual Season Ticket. | Season Ticket holders can make up to two claims a day. If you bought your Season Ticket from Transport for Wales, you can also claim if a strike stopped you travelling: choose "Strike Action" as the reason. | Guide |
| West Midlands Railway | A day's travel (one return journey) is worth 1/5 of a weekly or 7-day Season Ticket, 1/8 of a Flexi Season, 1/20 of a monthly or 4-week Season Ticket, 1/232 of an annual Season Ticket. | These shares give a daily travel cost of one return journey per working day. West Midlands Railway pays 12.5%, 25%, 50% or 100% of it, depending on the delay, and never more than 100% of the daily travel cost. | Guide |
Lumo and Hull Trains state what you get for each delayed journey, so their shares already depend on the delay. West Midlands Railway and London Northwestern Railway value a day's travel (one return journey). Caledonian Sleeper's pages we checked don't say how Season Tickets are valued.
Daily caps and long delays
For a delay of 2 hours or more, several companies pay the value of a return journey, a full day's travel, and cap a day's claims there:
- Great Northern, Thameslink, Southern and Gatwick Express pay 100% of a return journey for 120 minutes or more, and cap Delay Repay at a full day of travel per day.
- Southeastern caps Season Ticket compensation at the return journey rate per day.
- South Western Railway never pays more than the cost of two single journeys for one delayed journey.
- GWR caps compensation at a full day's travel (pro rata), and never more than you paid for the ticket.
- East Midlands Railway pays the value of a return journey for a delay of 120 minutes or more.
- Transport for Wales lets Season Ticket holders make up to two claims a day.
Flexi Season
A Flexi Season gives you a set number of travel days. Most companies that state it value one journey at 1/16 of its price; West Midlands Railway and London Northwestern Railway value a day's travel at 1/8.
- LNER: you can claim on a Flexi Season if you activated a day's worth of travel.
- London Northwestern Railway: you claim if you activated a day of travel and were delayed by 15 minutes or more.
- GWR values flexible, carnet and rover tickets by dividing the price by the number of days the ticket is valid.
How to claim
- Check each delayed journey on Railhop. Each delayed journey is its own claim, within 28 days of that journey. Railhop finds the train and how late it really was.
- Railhop fills in the train company's claim form. In the Railhop iPhone app, or with Railhop's browser extension on a computer, Railhop opens the claim form of the company that ran your train and fills it in for you, with your journey, your ticket and your details.
- Check it and press submit. You check the claim and press submit on the train company's own form, within 28 days of travelling. The train company pays you directly. Railhop never submits a claim for you.
The form asks for your Season Ticket or Flexi Season's type, price and dates, and proof such as the Season Ticket and photocard, or a smartcard number. LNER and Northern ask you to claim on a weekly Season Ticket once it has expired, with a copy of a monthly or longer one. Add your ticket in Railhop once: snap it in the app, or add it on the website, and Railhop attaches it to your claim where the form takes a file.
When you can't travel at all
Season Tickets aren't covered by the usual refund when a train is cancelled (condition 30.1). National Rail says the train company that caused the disruption may be able to offer compensation instead.
- Avanti West Coast, c2c, East Midlands Railway and South Western Railway: if a do not travel warning is issued, Season Ticket holders claim compensation through Delay Repay.
- Chiltern Railways: if it tells you not to travel, you can claim up to the daily value of your Season Ticket.
- Southeastern: Season Ticket and Flexi Season holders told not to travel claim Delay Repay, choosing "Delayed" and "2 hours or more".
- Great Northern, Thameslink, Southern, Gatwick Express, GWR and Greater Anglia: contact customer services, who process compensation covering the cost of the journey.
Strike days have their own rules: see Delay Repay on strike days.
Questions
Can I claim Delay Repay on a Season Ticket?
Yes. Each delayed journey is its own claim, valued as a share of the Season Ticket price. On most train companies one journey is 1/10 of a weekly, 1/40 of a monthly and 1/464 of an annual Season Ticket.
How is Delay Repay worked out on a Flexi Season?
Most companies value one journey at 1/16 of the Flexi Season price, then pay the usual Delay Repay share of it. West Midlands Railway and London Northwestern Railway value a day's travel at 1/8. You claim for a day you activated.
Is there a limit on how much I can claim in a day?
At many companies, yes. GTR, Southeastern and GWR cap a day at a full day's travel (a return journey), and South Western Railway pays no more than two single journeys for one delay.
Do I need to send my Season Ticket?
Proof varies by company: GTR, for example, accepts the Season Ticket and photocard. LNER and Northern ask you to claim on a weekly Season Ticket once it has expired, and for a copy of a monthly or longer one.
How long do I have to claim?
28 days from each delayed journey, at every train company we checked.
Sources
- National Rail Conditions of Travel (30 July 2026)
- National Rail: Season Tickets
- Great Northern: Delay Repay
- GWR: Delay Repay
- LNER: Delay Repay
- South Western Railway: Delay Repay
- Southeastern: Delay Repay
- West Midlands Railway: Delay Repay
Train company terms checked 6 October 2026. Terms change: if something here doesn't match the train company's own page, the company's page is right. Tell us and we'll fix it. Railhop fills in the train company's own claim form, and you check it and submit it yourself. Railhop is not affiliated with any train company, TfL or National Rail.