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How much East Midlands Railway pays
East Midlands Railway uses Delay Repay 15: from 15 minutes late at your destination, it pays back 25% to 100% of the fare for the journey.
| Late by | Single | Return |
|---|---|---|
| 15 to 29 min | 25% | 12.5% |
| 30 to 59 min | 50% | 25% |
| 60 to 119 min | 100% | 50% |
| 2 hours or more | 100% | 100% |
EMR pays a share of the value of one journey on your season ticket, and for a delay of 120 minutes or more it pays the value of a return journey.
More in Delay Repay with a Season Ticket. On a Railcard or Advance ticket, the bands apply to the price you paid: see Delay Repay with a Railcard and Delay Repay on an Advance ticket.
Railhop works this out for you: check your train and it shows how late it was, which band that is and what you're owed.
How to claim East Midlands Railway Delay Repay
- Check your train on Railhop. Tell Railhop where you travelled and roughly when. It finds your East Midlands Railway train, how late it really was from National Rail's data, and what you're owed: East Midlands Railway pays from 15 minutes late.
- Railhop fills in East Midlands Railway's claim form. In the Railhop iPhone app, or with Railhop's browser extension on a computer, Railhop opens East Midlands Railway's own claim form and fills it in for you, with your journey, your ticket and your details. You can claim on East Midlands Railway's form as a guest or with an account.
- Check it and press submit. You check the claim and press submit on East Midlands Railway's own form, within 28 days of travelling. You choose how to be paid: bank transfer (BACS), a debit or credit card, or PayPal (the email on your claim must match your PayPal account). East Midlands Railway pays you directly. Railhop never submits a claim for you.
Used Delay Repay Sniper? Railhop is the modern way to claim: it finds your delays and fills in the form, and you stay in control of the claim. Read what happened to Delay Repay Sniper.
Cancelled East Midlands Railway trains
If a East Midlands Railway train is cancelled on the day and you take the next train you can, the delay is measured at your destination against when the cancelled train was due.
If you decide not to travel, ask whoever sold you the ticket for a full refund, with no admin fee. You can have a refund or Delay Repay, not both. More in Delay Repay for a cancelled train.
Strike days and replacement buses have their own rules: see Delay Repay on strike days and Delay Repay on a rail replacement bus.
Check the cancelled train on Railhop: it shows the cancellation, works out what you can claim and fills in East Midlands Railway's form for you.
East Midlands Railway Delay Repay form and login
You claim on East Midlands Railway's own Delay Repay form, which runs on the Tracsis claim system. Railhop opens it and fills it in for you in the Railhop iPhone app, or with Railhop's browser extension on a computer: your details, the journey, the delay and your ticket. You can claim on East Midlands Railway's form as a guest or with an account. You check the claim and press submit yourself.
Proof of travel
East Midlands Railway accepts these, depending on your ticket:
- A photo of your ticket for travel (JPG, PNG or PDF, under 10 MB), not your seat reservation.
Add your ticket in Railhop once: snap it in the app, or add it on the website, and Railhop attaches it to your claim where the form takes a file.
How East Midlands Railway pays, and how long it takes
You choose when you claim: bank transfer (BACS), a debit or credit card, or PayPal (the email on your claim must match your PayPal account). The National Rail Conditions of Travel say a claim should be paid within 14 days of being agreed. More in how long Delay Repay takes. East Midlands Railway pays you directly, and Railhop keeps the claim reference for each claim you make, so it's easy to follow up.
Split tickets
You can use two or more tickets for one journey (the National Rail Conditions of Travel, condition 14.2), and the delay is still measured at your destination. If an EMR delay makes you miss a connection, you can claim from EMR whichever company runs the next train. If you hold split tickets, send images of all of them. More in Delay Repay on split tickets. Railhop checks the whole journey and measures the delay at your destination.
If East Midlands Railway rejects your claim
Ask East Midlands Railway to look at it again, with your evidence: the train, the times and your ticket. If you're still unhappy after East Midlands Railway has replied, you can take it to the Rail Ombudsman. More in what to do if a Delay Repay claim is rejected. Railhop's claims use the train's real times from National Rail's data, so they match what the train company sees.
About East Midlands Railway
East Midlands Railway runs trains from London St Pancras to Leicester, Nottingham, Derby and Sheffield, plus local and regional trains across the East Midlands.
East Midlands Railway (EMR) is privately run under a contract with the Department for Transport. It is not on the government's list of operators moving into public ownership.
Good to know on East Midlands Railway
- Cut your paper ticket in half or deface it before you photograph it, unless it is still in use, such as a season ticket.
- Bought your ticket elsewhere? If EMR caused the delay, you still claim from EMR. Enter your full journey, including any part that wasn't with EMR.
- Extra costs such as a taxi are not part of Delay Repay. EMR says it will consider these claims under the National Rail Conditions of Travel, through its Customer Relations team.
Questions about East Midlands Railway Delay Repay
How do I claim East Midlands Railway Delay Repay?
Check your train on Railhop: it finds how late it was and what you're owed, then fills in East Midlands Railway's own claim form in the Railhop iPhone app, or with Railhop's browser extension on a computer, with your journey, ticket and details. You check it and press submit within 28 days of travelling, and East Midlands Railway pays you.
How much Delay Repay does East Midlands Railway pay?
East Midlands Railway uses Delay Repay 15, from 15 minutes late at your destination. On a single ticket you get 25% of the fare for 15–29 minutes, 50% for 30–59 minutes, 100% for 60–119 minutes and 100% for 2 hours or more. On a return ticket: 12.5%, 25%, 50% and 100% of the return fare. Railhop works out the amount for your train.
How long do I have to claim East Midlands Railway Delay Repay?
28 days from the date of the delayed journey. Railhop shows the claim-by date for every delay it finds, and the app reminds you 3 days before it runs out.
Can I claim from East Midlands Railway if I missed a connection with another train company?
Yes. If a late or cancelled EMR train makes you miss a connection with any company and you reach your final destination 15 minutes or more late, you can claim from EMR for the whole journey.
Can Railhop fill in the East Midlands Railway Delay Repay form for me?
Yes, in the Railhop iPhone app, or with Railhop's browser extension on a computer. Railhop opens East Midlands Railway's own claim form and fills in your details, the journey, the delay and your ticket. You choose how to be paid, check the claim and press submit: Railhop never submits claims or sees your bank details.
Can I claim East Midlands Railway Delay Repay if my train was cancelled?
Yes, if you still travelled. If a East Midlands Railway train is cancelled on the day and you take the next train you can, the delay is measured at your destination against when the cancelled train was due. If you decided not to travel, ask whoever sold you the ticket for a full refund instead: you can have one or the other, not both. Check the cancelled train on Railhop and it works out what you can claim.
Do I need an account to claim East Midlands Railway Delay Repay?
You can claim on East Midlands Railway's form as a guest or with an account. Railhop fills in the rest of the form for you.
How does East Midlands Railway pay Delay Repay?
You choose when you claim: bank transfer (BACS), a debit or credit card, or PayPal (the email on your claim must match your PayPal account). The National Rail Conditions of Travel say a claim should be paid within 14 days of being agreed.
What can I do if East Midlands Railway rejects my Delay Repay claim?
Ask East Midlands Railway to look at it again, with your evidence: the train, the times and your ticket. Railhop has the train's real times from National Rail's data. If you're still unhappy after East Midlands Railway has replied, you can take it to the Rail Ombudsman.
Sources
- East Midlands Railway: Make a Delay Repay claim
- East Midlands Railway: Passenger's Charter (February 2026)
- GOV.UK: Public ownership of rail services, facts and figures
Delay Repay guides for other train companies.
Terms change. If something here doesn't match East Midlands Railway's own terms, East Midlands Railway's terms are right. Railhop fills in East Midlands Railway's claim form for you, and you check it and submit it yourself. Railhop is not affiliated with East Midlands Railway or National Rail.