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How much Stansted Express pays
Stansted Express uses Delay Repay 15: from 15 minutes late at your destination, it pays back 25% to 100% of the fare for the journey.
| Late by | Single | Return |
|---|---|---|
| 15 to 29 min | 25% | 12.5% |
| 30 to 59 min | 50% | 25% |
| 60 to 119 min | 100% | 50% |
| 2 hours or more | 100% | 100% |
More in Delay Repay with a Season Ticket. On a Railcard or Advance ticket, the bands apply to the price you paid: see Delay Repay with a Railcard and Delay Repay on an Advance ticket.
Railhop works this out for you: check your train and it shows how late it was, which band that is and what you're owed.
How to claim Stansted Express Delay Repay
- Check your train on Railhop. Tell Railhop where you travelled and roughly when. It finds your Stansted Express train, how late it really was from National Rail's data, and what you're owed: Stansted Express pays from 15 minutes late.
- Railhop fills in Stansted Express's claim form. In the Railhop iPhone app, or with Railhop's browser extension on a computer, Railhop opens Stansted Express's own claim form and fills it in for you, with your journey, your ticket and your details. You can claim on Stansted Express's form as a guest or with an account.
- Check it and press submit. You check the claim and press submit on Stansted Express's own form, within 28 days of travelling. You choose how to be paid: PayPal, bank transfer (BACS), back to the card you paid with, Rail Travel Vouchers, or a donation to Samaritans. Stansted Express pays you directly. Railhop never submits a claim for you.
Used Delay Repay Sniper? Railhop is the modern way to claim: it finds your delays and fills in the form, and you stay in control of the claim. Read what happened to Delay Repay Sniper.
Cancelled Stansted Express trains
If a Stansted Express train is cancelled on the day and you take the next train you can, the delay is measured at your destination against when the cancelled train was due.
If you decide not to travel, ask whoever sold you the ticket for a full refund, with no admin fee. You can have a refund or Delay Repay, not both. More in Delay Repay for a cancelled train.
Strike days and replacement buses have their own rules: see Delay Repay on strike days and Delay Repay on a rail replacement bus.
Check the cancelled train on Railhop: it shows the cancellation, works out what you can claim and fills in Stansted Express's form for you.
Contactless and Oyster on Stansted Express
Contactless pay as you go is covered: include your TfL contactless journey history showing the transaction.
More in Delay Repay with contactless and Oyster. Add your TfL statement and Railhop checks every journey on it, finds the delays you can claim for and fills in Stansted Express's form for each.
Stansted Express Delay Repay form and login
You claim on Stansted Express's own Delay Repay form, which runs on the Tracsis claim system. Railhop opens it and fills it in for you in the Railhop iPhone app, or with Railhop's browser extension on a computer: your details, the journey, the delay and your ticket. You can claim on Stansted Express's form as a guest or with an account. You check the claim and press submit yourself.
Proof of travel
Stansted Express accepts these, depending on your ticket:
- A photo of your ticket for travel (JPG, PNG or PDF, up to 10 MB), not your seat reservation or receipt.
- The Unique Ticket Number (UTN) or 8-digit collection reference (CTR).
Add your ticket in Railhop once: snap it in the app, or add it on the website, and Railhop attaches it to your claim where the form takes a file.
How Stansted Express pays, and how long it takes
You choose when you claim: PayPal, bank transfer (BACS), back to the card you paid with, Rail Travel Vouchers, or a donation to Samaritans. The National Rail Conditions of Travel say a claim should be paid within 14 days of being agreed. More in how long Delay Repay takes. Stansted Express pays you directly, and Railhop keeps the claim reference for each claim you make, so it's easy to follow up.
Split tickets
You can use two or more tickets for one journey (the National Rail Conditions of Travel, condition 14.2), and the delay is still measured at your destination. More in Delay Repay on split tickets. Railhop checks the whole journey and measures the delay at your destination.
If Stansted Express rejects your claim
Ask Stansted Express to look at it again, with your evidence: the train, the times and your ticket. If you're still unhappy after Stansted Express has replied, you can take it to the Rail Ombudsman. More in what to do if a Delay Repay claim is rejected. Railhop's claims use the train's real times from National Rail's data, so they match what the train company sees.
About Stansted Express
Stansted Express runs between London Liverpool Street and London Stansted Airport.
Stansted Express is part of Greater Anglia, run by GA Trains Limited, a subsidiary of the public corporation DfT Operator Limited. It has been in public ownership since 12 October 2025.
Good to know on Stansted Express
- Stansted Express claims go through the Greater Anglia Delay Repay form, under the same scheme.
- Stansted Express doesn't pay for taxis, hotels or missed flights: it says to claim these on your travel insurance.
- If your train isn't running, you can take the next available train that your ticket is valid for.
- Claims are not normally accepted if you were told about the delay in advance, such as planned engineering works or replacement buses.
Questions about Stansted Express Delay Repay
How do I claim Stansted Express Delay Repay?
Check your train on Railhop: it finds how late it was and what you're owed, then fills in Stansted Express's own claim form in the Railhop iPhone app, or with Railhop's browser extension on a computer, with your journey, ticket and details. You check it and press submit within 28 days of travelling, and Stansted Express pays you.
How much Delay Repay does Stansted Express pay?
Stansted Express uses Delay Repay 15, from 15 minutes late at your destination. On a single ticket you get 25% of the fare for 15–29 minutes, 50% for 30–59 minutes, 100% for 60–119 minutes and 100% for 2 hours or more. On a return ticket: 12.5%, 25%, 50% and 100% of the return fare. Railhop works out the amount for your train.
How long do I have to claim Stansted Express Delay Repay?
28 days from the date of the delayed journey. Railhop shows the claim-by date for every delay it finds, and the app reminds you 3 days before it runs out.
Will Stansted Express pay for a taxi or a missed flight?
No. Stansted Express says to claim taxis, hotels and flights on your travel insurance. Delay Repay covers your train ticket only.
Can Railhop fill in the Stansted Express Delay Repay form for me?
Yes, in the Railhop iPhone app, or with Railhop's browser extension on a computer. Railhop opens Stansted Express's own claim form and fills in your details, the journey, the delay and your ticket. You choose how to be paid, check the claim and press submit: Railhop never submits claims or sees your bank details.
Can I claim Stansted Express Delay Repay if my train was cancelled?
Yes, if you still travelled. If a Stansted Express train is cancelled on the day and you take the next train you can, the delay is measured at your destination against when the cancelled train was due. If you decided not to travel, ask whoever sold you the ticket for a full refund instead: you can have one or the other, not both. Check the cancelled train on Railhop and it works out what you can claim.
Do I need an account to claim Stansted Express Delay Repay?
You can claim on Stansted Express's form as a guest or with an account. Railhop fills in the rest of the form for you.
How does Stansted Express pay Delay Repay?
You choose when you claim: PayPal, bank transfer (BACS), back to the card you paid with, Rail Travel Vouchers, or a donation to Samaritans. The National Rail Conditions of Travel say a claim should be paid within 14 days of being agreed.
What can I do if Stansted Express rejects my Delay Repay claim?
Ask Stansted Express to look at it again, with your evidence: the train, the times and your ticket. Railhop has the train's real times from National Rail's data. If you're still unhappy after Stansted Express has replied, you can take it to the Rail Ombudsman.
Sources
- Stansted Express: Delay Repay
- Stansted Express: Refunds
- Greater Anglia: Passenger's Charter (March 2026)
- GOV.UK: Greater Anglia services transferred to public ownership
Related: Greater Anglia Delay Repay. Delay Repay guides for other train companies.
Terms change. If something here doesn't match Stansted Express's own terms, Stansted Express's terms are right. Railhop fills in Stansted Express's claim form for you, and you check it and submit it yourself. Railhop is not affiliated with Stansted Express or National Rail.