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I paid by tapping my phone. Can I still claim Delay Repay?

Last checked Against the train companies' Delay Repay terms
Short answer

Yes. Tapping a phone or watch is contactless pay as you go. Claim from the train company that ran the train, with your TfL journey history as proof.

Check Your Delay

What you'd get

Delay Repay 15, the scheme most train companies use
Arrived late byLate bySingleReturn
15 to 29 minutes15–29 min25%12.5%
30 to 59 minutes30–59 min50%25%
60 to 119 minutes60–119 min100%50%
2 hours or more2 hours+100%100%

Delay Repay 15, the scheme most train companies use.

The rule

Pay as you go journeys on National Rail trains are covered by the train company's Delay Repay. There's no ticket, so your TfL journey history, showing where you touched in and out and the cost, is the proof.

Check before you claim

  • To download a journey history, add the card you pay with to a TfL contactless account.
  • Automatic Delay Repay usually doesn't cover pay as you go: Southern, Gatwick Express and c2c say so.
  • Claim within 28 days of the journey.
Check your delayEnter your journey: Railhop finds what really ran and works out the amount.
Check Your Delay

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