My Thameslink train was cancelled and the next one got me in 40 minutes late. Can I claim, and how much?
Short answer
Check Your DelayYes. Thameslink counts how late you reached your destination. If that was 40 minutes, you get 50% of a Single or 25% of a Return.
What you'd get
| Arrived late byLate by | Single | Return |
|---|---|---|
| 15 to 29 minutes15–29 min | 25% | 12.5% |
| 30 to 59 minutes ← you30–59 min | 50% | 25% |
| 60 to 119 minutes60–119 min | 100% | 50% |
| 2 hours or more2 hours+ | 100% | 100% |
Example: on a £20.00 Single that's £10.00; on a £30.00 Return it's £7.50. Your fare will differ.
The rule
A train cancelled on the day counts as a delay. Thameslink measures it at the station where your journey ended, compared with when the cancelled train was due there, not by how long you waited for the next one.
Check before you claim
- If the next train made up time and you arrived under 30 minutes late, it's the 15 to 29 minute band: 25% of a Single.
- A train taken out of the timetable before the day isn't Delay Repay: ask for a refund instead.
- Claim within 28 days of the journey.
Check your delayEnter your journey: Railhop finds what really ran and works out the amount.
Check Your DelayThameslink at a glance
- Pays from
- 15 minutes
- Cancellations
- When you arrived
- Time limit
- 28 days