My LNER train was 20 minutes late. Can I claim Delay Repay?
Short answer
Check Your DelayNo. LNER pays from 30 minutes late at your destination (Delay Repay 30). At 30 to 59 minutes you get 50% of a Single or 25% of a Return.
What you'd get
| Arrived late byLate by | Single | Return |
|---|---|---|
| 30 to 59 minutes30–59 min | 50% | 25% |
| 60 to 119 minutes60–119 min | 100% | 50% |
| 2 hours or more2 hours+ | 100% | 100% |
At 20 minutes, that's under LNER's 30 minutes: nothing to claim.
The rule
LNER runs Delay Repay 30: the delay is measured at your destination against the timetable on the day, and nothing is paid under 30 minutes.
Check before you claim
- A missed connection counts: the delay is measured at your final destination.
- If your train was cancelled and you took an earlier train that wasn't disrupted, LNER doesn't pay.
- Claim within 28 days of the journey.
Check your delayEnter your journey: Railhop finds what really ran and works out the amount.
Check Your DelayLNER at a glance
- Pays from
- 30 minutes
- Cancellations
- When you arrived
- Time limit
- 28 days