Automatic Delay Repay
A few train companies pay Delay Repay automatically, but mostly on their own smartcards or on tickets bought from their own website or app. For everything else, Railhop does the automatic part: it finds your delayed journeys, works out what you're owed, and fills in the claim form for you to check and submit.
- Free to check
- No account needed to check
- You check and submit
How it works
Four steps, and Railhop does three of them.
Your journeys come in
The iPhone app spots the trains you take, or brings in your TfL journey history. On the web, add a contactless or Oyster statement or a ticket.
Railhop checks every train
Each journey is matched to the train that ran, using National Rail's records of when it arrived.
See what you're owed
Each delay you can claim, what it's worth and the date to claim by. The app reminds you 3 days before a deadline.
You check and submit
Railhop opens the train company's form and fills it in. You check it and press submit. The company pays you directly.
Which train companies pay automatically
Their own schemes mostly cover their own smartcards and tickets bought from them. Contactless, Oyster and tickets from other retailers are claimed on the form, and that's where Railhop helps.
| Train company | Its automatic Delay Repay | Guide |
|---|---|---|
| c2c | c2c Smartcard holders who tap in and out get Automatic Delay Repay with no claim needed, including 3p per full minute for delays of 2 to 14 minutes. It is paid as eVouchers to your c2c online account on or around the 16th of the following month. | Guide |
| Caledonian Sleeper | If you booked directly with Caledonian Sleeper and your journey is delayed by 30 minutes or more, it processes a claim for you automatically within 24 hours. | Guide |
| Gatwick Express | The official Gatwick Express app lets you set up Auto Delay Repay and make a claim. | Guide |
| Great Northern | If you have a Key Smartcard and tap in and out, Auto Delay Repay can start the claim for you: Great Northern emails you within 48 hours of the delayed journey and you confirm it within 28 days. | Guide |
| GWR | With Automated Delay Repay, GWR in many cases starts a claim for you if it thinks you were delayed by 15 minutes or more, for example on Touch Smartcard journeys and Advance eTickets bought on GWR.com. | Guide |
| LNER | One-Click Delay Repay covers Advance tickets booked on lner.co.uk or the LNER app with One-Click switched on. Flexible, Off-Peak, Super Off-Peak and Season tickets are not covered, so claim those on the form. | Guide |
| London Northwestern Railway | One-click Delay Repay covers Advance Single tickets bought directly from London Northwestern Railway or West Midlands Railway on the app or website. Tickets from other retailers go through the claim form. | Guide |
| Lumo | Automated Delay Repay covers LumoFixed and LumoFlex tickets bought on lumo.co.uk or the LumoGo app. Turn it on with the same email address as your booking, no later than the day of travel; open anytime tickets are claimed on the portal. | Guide |
| Northern | If you buy an Advance ticket on Northern's website or app and your Delay Repay account uses the same email address, Northern emails you when the train is delayed and you accept the claim with one click. It does not cover a cancelled train. | Guide |
| South Western Railway | Auto Delay Repay creates claims from your Touch Smartcard taps, so it only works if you tap in and out. If your train was cancelled and you hadn't tapped in before its departure time, make a manual claim. | Guide |
| Southern | Auto Delay Repay is for Key Smartcard holders who tap in and out. It does not cover Oyster or contactless, so pay as you go passengers claim on the form with a journey history print-out. | Guide |
| TransPennine Express | If you bought an eligible Advance ticket direct on tpexpress.co.uk or the TransPennine Express app, Automated Delay Repay pays your compensation back to your original payment method. | Guide |
| Transport for Wales | If you bought an Advance ticket on Transport for Wales's website or app, it creates the Delay Repay claim for you automatically. | Guide |
| West Midlands Railway | One-click Delay Repay covers Advance Single tickets bought directly from West Midlands Railway or London Northwestern Railway on the app or website. Other tickets go through the claim form. | Guide |
Example journeys and amounts in the picture above. What you get depends on your fare and the train company's scheme.
What it costs
Checking your journeys is free.
Your data stays with you
Your statement and tickets are read on your device. Railhop never submits a claim for you.
- Read on your device. TfL statements and e-tickets added on the website are read in your browser, not uploaded.
- No train company or TfL passwords. You sign in to them yourself, on their own pages.
- Bank details only if you add them. Kept in your account, encrypted, to fill the payment step. The train company pays you directly.
- Signed in, only claims are saved. So Railhop can remind you before a deadline and stop a journey being claimed twice. Privacy policy
Questions
Which train companies pay Delay Repay automatically?
Several have an automatic scheme, but mostly for their own smartcards or for tickets bought on their own website or app: for example c2c and Great Northern for smartcards, and GWR, LNER, Northern and TransPennine Express for some tickets bought from them. The table on this page lists each one.
Does automatic Delay Repay cover contactless or Oyster?
Usually not. Southern, Gatwick Express and c2c say their automatic schemes don't cover contactless or Oyster, so those journeys are claimed on the form. Railhop finds them on your TfL statement.
Does Railhop submit the claim for me?
No. Railhop fills in the train company's own form. You check it and press submit yourself, and the train company pays you directly.
Do I need an account?
Not to check a journey or a statement. You sign in to claim, so Railhop can keep your claim reference, stop the same journey being claimed twice and remind you before a claim runs out.
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