My South Western Railway train was cancelled and I took a later one. How do they work out my delay?
Short answer
Check Your DelayAs if you caught the next available train from your origin, even if you took a later one. South Western Railway pays from 15 minutes late at your destination.
What you'd get
| Arrived late byLate by | Single | Return |
|---|---|---|
| 15 to 29 minutes15–29 min | 25% | 12.5% |
| 30 to 59 minutes30–59 min | 50% | 25% |
| 60 to 119 minutes60–119 min | 100% | 50% |
| 2 hours or more2 hours+ | 100% | 100% |
The rule
South Western Railway bases its assessment on you catching the next available train from your origin to your destination. Most other train companies measure when you actually arrived.
Check before you claim
- If a claim is rejected, appeal and tell them the route and times you actually travelled.
- Island Line, also run by South Western Railway, works the same way.
- Claim within 28 days of the journey.
Check your delayEnter your journey: Railhop finds what really ran and works out the amount.
Check Your DelaySouth Western Railway at a glance
- Pays from
- 15 minutes
- Cancellations
- Next train from your origin
- Time limit
- 28 days