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My train was cancelled the day before. Is that Delay Repay?

Last checked Against the train companies' Delay Repay terms
Short answer

Usually not. A train taken out of the timetable before the day isn't counted as a cancellation. If you decided not to travel, ask whoever sold you the ticket for a full refund instead.

Check Your Delay

The rule

Train companies treat the timetable as settled at 22:00 the evening before. A train removed before then isn't a cancellation, and any delay is measured against the revised timetable.

Check before you claim

  • Cancelled on the day? That counts: claim for how late you reached your destination.
  • You can have a refund or Delay Repay, not both.
  • Ask for the refund within 28 days of the day you meant to travel. Season Tickets have their own refund rules.
Check your delayEnter your journey: Railhop finds what really ran and works out the amount.
Check Your Delay

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