Is my train late enough to claim Delay Repay?
Most train companies pay Delay Repay from 15 minutes late at your destination. Caledonian Sleeper, CrossCountry, Elizabeth line, Heathrow Express, Hull Trains, LNER, London Overground, Lumo, Merseyrail and ScotRail start at 30 minutes, and Grand Central at 60. Cancelled trains count: your delay is how late you arrived. Claim within 28 days; Railhop fills in the claim form.
Pick your train company and type how late you arrived, or find your train.
Questions people ask
How late does my train have to be to claim Delay Repay?
On most train companies 15 minutes at your destination. Caledonian Sleeper, CrossCountry, Elizabeth line, Heathrow Express, Hull Trains, LNER, London Overground, Lumo, Merseyrail and ScotRail start at 30 minutes, and Grand Central at 60 minutes. Pick your train company in the checker to see its own rule.
How much Delay Repay will I get?
A share of your ticket price that grows with the delay. On Delay Repay 15: On a single ticket you get 25% of the fare for 15–29 minutes, 50% for 30–59 minutes, 100% for 60–119 minutes and 100% for 2 hours or more. On a return ticket: 12.5%, 25%, 50% and 100% of the return fare. Type the price you paid into the checker to see about how much that is.
How long do I have to claim Delay Repay?
28 days from the date you travelled, on every train company we checked.
I booked through Trainline or another website. Who do I claim from?
The train company that ran your delayed train, on its own Delay Repay form, wherever you bought the ticket. Railhop finds the right company and fills in its form for you. Refunds for journeys you didn't make are different: those go back to whoever sold you the ticket.
Can I claim for both legs of a return ticket?
Yes, each delayed leg is a claim of its own. On a return, the payout is a share of the return fare: on Delay Repay 15, 12.5% for 15 to 29 minutes, 25% for 30 to 59 minutes and 50% for 60 to 119 minutes on that leg.
What if my train was cancelled?
If it was cancelled on the day and you were ready to travel, you can claim: your delay is how late you reached your destination on the next train you could take. A train taken out of the timetable before the day (usually by 22:00 the evening before) doesn't count as a cancellation for Delay Repay.
Does a rail replacement bus count?
Planned buses that are in the timetable on the day are the journey you planned, so your delay is measured against that timetable. If the bus or a later train got you to your destination late enough by it, you can claim.
Does Railhop submit my claim?
No. Railhop checks how late your train was and fills in the train company's own claim form for you. You check it and press submit yourself; Railhop never submits it for you and takes no fee.
More on Delay Repay
- Delay Repay guides by train company
- UK Train Delay Report: how many trains were late enough to claim last month
- Was your train late? Find it and see what you can claim
- What happened to Delay Repay Sniper, and claiming today
Train times from National Rail Enquiries' Darwin data (Powered by National Rail Enquiries). Railhop fills in the train company's own claim form for you, and you check it and submit it; Railhop never submits claims and takes no fee. Railhop isn't affiliated with any train company or National Rail.