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I used split tickets for one journey. Who do I claim Delay Repay from?

Last checked Against the train companies' Delay Repay terms
Short answer

The train company whose train delayed you, with every ticket you used. The delay is measured at your final destination, not where your tickets change.

Check Your Delay

What you'd get

Delay Repay 15, the scheme most train companies use
Arrived late byLate bySingleReturn
15 to 29 minutes15–29 min25%12.5%
30 to 59 minutes30–59 min50%25%
60 to 119 minutes60–119 min100%50%
2 hours or more2 hours+100%100%

Delay Repay 15, the scheme most train companies use.

The rule

Using two or more tickets for one journey is allowed (National Rail Conditions of Travel, condition 14.2), and the delay is measured at your destination (condition 32.1).

Check before you claim

  • Southeastern wants one claim for the whole journey, with all the tickets in a single photo.
  • If you send the claim to another company you travelled with, it should forward it to the right one.
  • Claim within 28 days of the journey.
Check your delayEnter your journey: Railhop finds what really ran and works out the amount.
Check Your Delay

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