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Delete your account

Last updated 3 November 2026.

You can delete your Railhop account yourself at any time, in the app or on the website. It's deleted straight away and can't be undone. We email you to confirm.

In the app

  1. Open Railhop and go to Account.
  2. Tap Delete My Account, then Delete.
  3. Choose whether to delete the journeys, tickets and photos stored on that phone too.

On the website

  1. Sign in at railhop.app.
  2. Open Account.
  3. Under Delete my account, press Delete, then Delete again to confirm.

What's deleted straight away

  • Your account, your email address, and every sign-in method and passkey (Apple sign-in is disconnected).
  • Your journeys, commutes, claim records and Transport for London (TfL) refunds you were tracking.
  • Your tickets' details and photos, your booking-email address and the e-tickets kept from booking emails.
  • The TfL statements kept as proof of your contactless journeys.
  • Your Claim Details, with their bank details, PayPal emails and TfL logins.
  • Ticket photos you sent us, and anything kept to fix a ticket we couldn't read.
  • Every signed-in device.

What's kept, and for how long

  • Data on your phone stays until you delete it in the app (it asks when you delete your account) or remove the app.
  • Journey detection data isn't linked to your account. Delete it in the app under Account, Journey detection, Settings and your data. Phones not seen for 180 days are deleted anyway.
  • Your agreement to our Terms (the version, the time and your IP address): 6 years from when you agreed.
  • Fee records (fees, refunds, invoices and your agreement to them): 6 years, as HMRC requires, under a reference that isn't linked to your account. To stop the first 3 free claims being had again, keyed hashes (never the values) are kept for 3 years after your last free claim, linked to no account.
  • Server logs: up to 30 days.
  • Counts and sums that were never linked to you, such as how many claims were sent each day.

The full details are in our Privacy Policy.

Can't sign in?

Use our contact form (choose "Your data / privacy request") or email hello@railhop.app from the address you signed up with, and we'll delete it for you. We reply within one month.